Jessica Harmon
Knoxville,TN
Summary
Dynamic Store Manager with over 19 years of experience driving operational excellence and enhancing customer satisfaction in retail environments. Proven track record in team leadership and coaching, successfully implementing inventory management systems that reduced costs and increased sales. Adept at utilizing data analytics to identify improvement areas, while fostering a collaborative team culture to achieve strategic goals. Strong expertise in cash management and loss prevention, complemented by outstanding communication and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Store Manager
Ollie's bargain outlet
Sevierville, TN
08.2020 - Current
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Interviewed and hired prospective employees according to team needs.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Stocked and organized products in storage spaces and retail shelves.
- Tracked store inventory and ordered new products to prevent shortages.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Monitored store operations to ensure compliance with safety regulations, company policies, and legal requirements.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Store merchandising
- Work Planning and Prioritization
- Employee training
- Cash management
- Outstanding communication skills
- Payroll management
- Loss prevention
- Operations management
- Customer relations
- Leadership development
- Team motivation
- Recruitment and hiring
- Operational efficiency
- Policies and procedures
- Employee scheduling
- Sales expertise
- Accurate cash handling
- Customer response
- Bank deposit procedures
- Staff management
- Product merchandising
- Staff supervision
- Goals and performance
- Merchandise planning
- Sales professional
- Loss prevention procedures
Store Manager
Ross dress for less
Knoxville, TN
02.2006 - 08.2020
- Set sales targets and budgets for team leads and employees to follow.
- Implemented loss prevention strategies, alleviating shrink.
- Arranged store cleanings and renovations during periods of low customer traffic.
- Leveraged new sales strategies to increase store revenue.
- Established efficient inventory management system to maximize sales and reduce costs.
- Developed and implemented a customer service program to ensure consistent, high quality service throughout the store.
- Created and distributed training materials to staff members.
- Developed and executed marketing plans to promote store products and services.
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
- Negotiated vendor contracts for product purchases that resulted in cost savings for the organization.
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue.
- Analyzed financial data to identify areas of improvement.
- Handled customer complaints professionally and resolved issues promptly.
- Prepared staff work schedules and assigned specific duties.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Reviewed financial statements, sales reports, and other performance data to measure productivity.
- Demonstrated and supported continuous improvement and growth mindset.
- Facilitated open communication between departments to improve collaboration among teams.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
- Developed and implemented effective strategies to reduce costs while maintaining quality standards.
- Established and monitored KPIs to optimize company performance.
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
- Organized and guided activities such as sales promotions requiring coordination with other department managers.
- Utilized data analytics techniques to identify areas for improvement.
- Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, or distribution of products.
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials, and staff members.
Education
High School Diploma -
Carter high school
Strawberry plains, TNSkills
- Customer service
- Problem-solving
- Team leadership and coaching
- Customer service management
- Friendly and positive
- Multitasking and organization
- Training and mentoring
- POS systems
- Supply ordering
- Team leadership
- Opening and closing procedures
- Retail inventory management
- Team development
- Team building and leadership
- Store operations
- Inventory control
- Inventory management
- Bank and safe deposits
- Store displays
- Recruiting and hiring
- Shift scheduling
- Store opening and closing
- Store merchandising
- Work Planning and Prioritization
- Employee training
- Cash management
- Outstanding communication skills
- Payroll management
- Loss prevention
- Operations management
- Customer relations
- Leadership development
- Team motivation
- Recruitment and hiring
- Operational efficiency
- Policies and procedures
- Employee scheduling
- Sales expertise
- Accurate cash handling
- Customer response
- Bank deposit procedures
- Staff management
- Product merchandising
- Staff supervision
- Goals and performance
- Merchandise planning
- Sales professional
- Loss prevention procedures
References
References available upon request.
Timeline
Store Manager
Ollie's bargain outlet
08.2020 - Current
Store Manager
Ross dress for less
02.2006 - 08.2020
High School Diploma -
Carter high school