Jessica Haro
Phoenix,AZ
Summary
Hardworking employee proficient and offering several years' experience in customer service. Efficient and accurate team player with a dedicated approach to customer service, facilities maintenance and safety management.
Overview
14
14
years of professional experience
Work History
Gas Station Attendant
Chevron
Phoenix, AZ
05.2022 - Current
- Adhered to company procedures for handling hazardous materials such as gasoline or motor oil.
- Greeted customers, answered questions, and provided assistance with purchases.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Operated cash register to process customer transactions accurately and efficiently.
Unemployment Claims Specialist
Arvato
Phoenix, AZ
10.2020 - 06.2021
- Identified fraud cases through detailed examination of claimant's documents.
- Determined eligibility for additional benefits based on individual circumstances.
- Provided guidance and assistance to claimants in completing applications.
Banking Assistant
Ally Bank
Phoenix, Arizona
08.2016 - 04.2017
- Provided customer service by responding to emails and phone calls in a timely manner.
- Updated customer information into the database after verifying its accuracy.
- Researched customer inquiries and resolved issues efficiently.
- Provided guidance to customers regarding online banking features and functions.
- Maintained an up-to-date knowledge of bank products, services, policies, and procedures.
- Assisted customers with opening new accounts, answering inquiries, and processing transactions.
- Issued debit cards and checks to customers upon request.
Courtesy Clerk
Frys Food
Phoenix, Arizona
01.2011 - 02.2014
- Processed returns and exchanges according to company policy.
- Maintained a neat and orderly work area at all times.
- Greeted customers in a friendly and professional manner.
- Organized promotional displays to attract customers' attention.
- Verified that prices on shelf tags matched those listed on computer system.
Education
High School Diploma -
Primavera High School
Chandler, AZ06-2014
Skills
- World class customer service
- Adaptability
- Team player
- Multitasker
- Great time management
- Active listening
Timeline
Gas Station Attendant
Chevron
05.2022 - Current
Unemployment Claims Specialist
Arvato
10.2020 - 06.2021
Banking Assistant
Ally Bank
08.2016 - 04.2017
Courtesy Clerk
Frys Food
01.2011 - 02.2014
High School Diploma -
Primavera High School