Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Peter Bunge

Denver,CO

Summary

Energetic and multilingual Flight Attendant offering over 3 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service while adhering to strict protocols of safety.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Flight Attendant

Frontier Airlines
04.2024 - Current


  • Maintain a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handle medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhance passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Demonstrate flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

Senior Customer Service Manager of Operations

ANGI.com
08.2007 - 01.2024
  • Managed and taught customer service expectations on location with teams of 400 people in Philippines, Colombia, Peru, El Salvador, Honduras, Nicaragua, and Jamaica
  • Mentored team members to develop their skills, leading to higher performance levels.
  • Streamlined workflow processes for improved team efficiency and increased productivity.
  • Improved response times with efficient resource allocation, ensuring prompt support for all customers.
  • Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.


Loan Officer

LendingTree.com
06.2000 - 07.2007
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.

Flight Attendant

US Airways
10.1997 - 05.1999


  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

Education

Bachelor of Arts - Piano Performance

Bob Jones University
Greenville, South Carolina
05.1996

Skills

  • World Class Customer Service
  • Strong Work Ethic
  • First Aid
  • Reliability and punctuality
  • Follows protocol and guidelines
  • Leadership
  • Safety Procedures
  • Professional Appearance

Certification

  • Certified Flight Attendant (CFA) - International Air Transport Association (IATA).
  • Crew Resource Management Training (CRM) - Federal Aviation Administration (FAA) Approved Providers.
  • First Aid, CPR, and AED Certification - American Red Cross.

Languages

French
Limited Working
German
Limited Working
Norwegian
Professional Working
Spanish
Limited Working

Timeline

Flight Attendant

Frontier Airlines
04.2024 - Current

Senior Customer Service Manager of Operations

ANGI.com
08.2007 - 01.2024

Loan Officer

LendingTree.com
06.2000 - 07.2007

Flight Attendant

US Airways
10.1997 - 05.1999

Bachelor of Arts - Piano Performance

Bob Jones University

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Peter Bunge