Jessica Jefferson
Houston,TX
Summary
I believe that there is much more to my job than punching a clock. Not only am I knowledgeable of my craft, I am also outgoing and customer focused. My multifaceted skills, experiences, and industry knowledge make for an amazing client & employer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Commercial Account Representative
Ai Insurance Services
Houston, TX, US
04.2024 - Current
- Manage and retain existing commercial accounts
- Service commercial accounts
- New business acquisition
- Sell commercial property, auto, general liability, etc
- Sell personal property, auto, and umbrella
- Licensed P&C, Life, & Health in Texas
Commercial Account Manager
TGS Insurance Agency
Houston, TX
08.2022 - 04.2024
- Manage and retain existing commercial & personal accounts
- Producing agent for commercial property, auto, general liability, etc
- Sell personal property, auto, and umbrella
- Licensed P&C, Life, & Health in Texas
Fraud Representative
SunTrust Bank now Truist
Orlando, FL, US
10.2019 - 07.2022
- Assisted clients with fraudulent transactions, restricted account access, and online access to personal and business accounts
- Also assist clients with general bank account issues and maintenance
Licensed Insurance Agent
TTEC
Orlando, FL, US
07.2015 - 10.2019
- Call center experience assisting qualifying elderly and disabled persons with enrollment into Medicare advantage plans
Education
High school diploma - General Studies
Shiloh High School
05.2006
Skills
- 45 wpm
- Administrative/Clerical
- CUSTOMER SERVICE
- Microsoft Office
- Sales Support
- Property & Casualty License
- Life & Health License
- Account Management
- Insurance Sales
- Sales Management
- Salesforce
- Soft skills
- Conflict resolution
- Troubleshooting
- Flexible
- Reliable
- Dependable
- Data Entry
- Filling
- Generated Correspondence
- Exceptional written and verbal communication
- Superior Multitasking ability
- World class customer service
- Advanced proficiency in Microsoft Office Suite
Certification
- Life & Health Insurance License, 08/01/18, 12/31/25
- Insurance Producer License
- Property & Casualty License
- Personal Lines License
Additionalinformation
Microsoft Office, 45 wpm, Salesforce, Soft skills, Conflict resolution, Troubleshooting, Offering a track record of customer care excellence within high-volume environments that include Administrative/Clerical and Customer Service/Retail, Flexible, Reliable, & Dependable hard worker, Data Entry, Filling, & Generated Correspondence, Sales Support, Exceptional written and verbal communication, Superior Multitasking ability, World class customer service, Advanced proficiency in Microsoft Office Suite
Personal Information
Authorized To Work: US
Timeline
Commercial Account Representative
Ai Insurance Services
04.2024 - Current
Commercial Account Manager
TGS Insurance Agency
08.2022 - 04.2024
Fraud Representative
SunTrust Bank now Truist
10.2019 - 07.2022
Licensed Insurance Agent
TTEC
07.2015 - 10.2019
High school diploma - General Studies
Shiloh High School