TANISHA CATALANO
Winter Haven,FL
Summary
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Experienced with assessing and processing various types of claims efficiently. Utilizes analytical and negotiation skills to reach fair settlements and maintain compliance with policies. Knowledge of regulatory standards and exceptional customer service, ensuring fair and timely resolutions.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Commercial Claims Adjuster
GEICO
Lakeland, FL
01.2026 - Current
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Took FNOL for policyholders, claimants and attorneys.
- Setup inspections for repairs.
Claims Adjuster
GEICO
Lakeland, FL
05.2025 - Current
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Took FNOL for policyholders, claimants and attorneys.
- Setup inspections for repairs.
Claims Associate
State Farm
12.2022 - 11.2024
- Investigating and evaluating claims.
- Performing interviews and gathering statements from our Insured and/or Claimant to ensure liability is properly established.
- Resolving issues with payments, rentals, tows, repairs, subrogation and other claim related issues.
- Providing excellent customer experience to make sure the claim is moved to its furthest point while following different Jurisdictions and procedures on the policy to make it a smooth experience with either party.
- Obtained Property and Casualty license for 10 states.
Group Benefits Admin
Publix
Lakeland, FL
07.2020 - 07.2022
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Retention Specialist
Spectrum
Auburndale, FL
02.2016 - 10.2019
- Analyzed customer feedback to identify retention trends and recommend strategies for improvement.
- Assisted in developing personalized communication plans to engage at-risk customers effectively.
- Collaborated with cross-functional teams to streamline processes enhancing customer satisfaction and loyalty.
- Resolved customer inquiries and issues promptly, contributing to improved overall service quality.
Education
High School Diploma -
Families of Faith Christian Academy
Lakeland, FL05.2008
Psychology -
Polk State College
Winter Haven, FLSkills
- Managing Customer Experience
- Admin Support
- Property & Casualty license in 10 states
- Notate multiple accounts
- Process payments
- Documentation
- Analyze auto damage
- Maintain equipment
- Record Metrics
- Customer service excellence
- Estimate review
- Process transactions
- Organization
- Inbound call answering
- Record keeping
- Customer relations
- Data management
- De-escalating
- Billing and Data Entry
- Clerical support
- Word/Excel/Microsoft
- 45 wpm
- Claim Handling
- Strong analytical skills
- Claims processing
- Decision-making
- Policy interpretation
- Casualty and property loss
- Policy investigations
Timeline
Commercial Claims Adjuster
GEICO
01.2026 - Current
Claims Adjuster
GEICO
05.2025 - Current
Claims Associate
State Farm
12.2022 - 11.2024
Group Benefits Admin
Publix
07.2020 - 07.2022
Retention Specialist
Spectrum
02.2016 - 10.2019
Psychology -
Polk State College
High School Diploma -
Families of Faith Christian Academy