RASHONDA EDWARDS
Waxahachie
Summary
Dynamic and results-driven claims adjuster with extensive experience. Expert in claims investigations and policy interpretation, demonstrating strong organizational skills. Proven track record in recovering funds through subrogation and delivering exceptional customer support, ensuring timely resolutions and client satisfaction. Proficient in Xactimate and adept at managing complex claims efficiently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Commercial Claims Adjuster
Gallagher
Clinton, IA
10.2025 - Current
- Evaluated complex commercial claims to determine coverage, liability, and damages in compliance with policy guidelines.
- Collaborated with legal and underwriting teams to assess risks and enhance claims resolution strategies.
- Mentored junior adjusters on best practices for claims management and customer service excellence.
- Implemented process improvements that streamlined claims handling, reducing turnaround time significantly.
Liability Claims Adjuster
Allcat Claims Service
10.2024 - 10.2025
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Identified suspicious losses and contacted manager for investigative assistance.
Property Claims Adjuster
Dma Claims Services
12.2021 - 10.2024
- Led claims investigations, ensuring thorough analysis of policy coverage and liability issues.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Answered customer questions regarding deductibles.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Auto Claims Adjuster
Liberty Mutual
10.2020 - 12.2021
- Ascertaining coverage in accordance with policy language and covered perils
- Evaluating, estimating, and adjusting Auto and Property Claims, including fire, lightning, wind/hurricane, hail, water damage, failing objects, smoke, accidental water discharge, vandalism and theft, and other perils
- Communicating with insured and witnesses, consulting police and hospital records, and inspecting property damage to determine extent of liability
- Referring appropriate claims to subrogation, and determining salvage value
- Conducting investigations, including recorded statements and examination under oath for property damage, medical payments, and liability issues
- Set up appointments, inspections, met with clients, issued payments, settling claims in person and through telephonic communications
- Provide quality service in a timely manner and help policy holders get on the track to normality.
Education
Bachelor of Science - Criminology
Southern New Hampshire University
Hooksett, NH05-2021
Diploma -
Lakeview Centennial High School
Garland, TX05-2005
Skills
- File review
- Automobile appraisals
- Coverage assessment
- Claims file management processes
- Bookkeeping
- Policy interpretation
- Multi-line phone system
- Claims investigations
- Appointment scheduling
- Body shop knowledge
- Vehicle inspections
- Customer support and assistance
- Subrogation recovery
- Claims investigation
- Organizational skills
- Documentation management
Certification
- Texas
- New York
- Florida
- Plus more..
Timeline
Commercial Claims Adjuster
Gallagher
10.2025 - Current
Liability Claims Adjuster
Allcat Claims Service
10.2024 - 10.2025
Property Claims Adjuster
Dma Claims Services
12.2021 - 10.2024
Auto Claims Adjuster
Liberty Mutual
10.2020 - 12.2021
Diploma -
Lakeview Centennial High School
Bachelor of Science - Criminology
Southern New Hampshire University