Jessica Harris
Chattanooga,TN
Summary
Results-driven logistics professional with 10 years of experience in fleet management, transportation planning, and customer service. Proven track record of developing and implementing efficient logistics strategies to optimize supply chain processes. Skilled in managing end-to-end logistics operations, including transportation, warehousing, and inventory management. Proficient in utilizing software systems to track shipments, generate reports, and analyze data for continuous improvement efforts. Possess strong analytical skills, with the ability to identify opportunities for cost savings and process improvements. Committed to ensuring compliance with all applicable regulations governing the transportation industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Weather Coordinator
Covenant Logistics Group
Chattanooga, TN
10.2024 - Current
- Analyze, interpret, and process weather data to produce accurate forecasts
- Developed strong relationships with drivers, providing guidance and support to resolve any issues or concerns
- Collaborated with logistics team to plan routes based on customer requirements, traffic conditions, and delivery deadlines
- Write comprehensive reports on weather trends
- Monitor and analyze weather trends to inform forecasting activities
- Gather weather information from drivers on icy conditions, and follow up within Weather Desk procedures
- Update weather alerts during each shift and adjust with updated road condition information
- Complete Weather KPI report each shift Proactively communicate to drivers in areas of potentially adverse road conditions, communicating latest information
- Document Incidents of drivers running through shutdowns and attempt to get trucks stopped in a safe location
- Provide weather routing information to Operations and Professional Drivers in a timely manner
- Complete reports as assigned by Weather & SRG Manager or Senior Weather Coordinator
- Issued warnings for hazardous weather conditions and natural disasters.
- Maintained a high degree of accuracy when recording observations in accordance with established protocols.
- Used computer modeling applications to help make long- and short-range weather predictions.
Fleet Manager
Xpress Global Systems, LLC.
Tunnel Hill, GA
05.2021 - 10.2024
- Developed and implemented efficient logistics strategies to optimize supply chain processes
- Collaborated with suppliers to ensure timely delivery of materials while maintaining cost-effectiveness
- Implemented quality control measures to minimize errors in order fulfillment process
- Developed key performance indicators (KPIs) for measuring logistics performance and monitored progress towards goals on a regular basis
- Managed international shipping operations ensuring compliance with customs regulations
- Increased productivity by developing training programs for warehouse staff on proper handling techniques
- Identified opportunities for cost savings through analysis of transportation routes
- Developed and maintained relationships with key stakeholders including suppliers, carriers, and customers
- Managed the reverse logistics process for returned products, ensuring timely disposition or refurbishment
- Negotiated and secured transportation contracts with carriers to ensure timely delivery of goods
- Developed and maintained strong relationships with carriers, ensuring reliable service and competitive pricing
- Analyzed market trends and carrier performance data to optimize routing decisions and reduce costs
- Resolved any issues or delays in transportation by proactively communicating with carriers and clients
- Prepared accurate documentation including bills of lading, shipping manifests, and customs paperwork
- Ensured compliance with all applicable regulations governing the transportation industry
- Evaluated carrier performance based on key metrics such as on-time delivery rates and cost-effectiveness
- Implemented cost-saving initiatives such as optimizing route planning or consolidating shipments
- Collaborated with sales team to develop customized logistics solutions for prospective clients
- Tracked market conditions, including fuel prices, capacity constraints, and regulatory changes impacting the transportation industry
- Maintained up-to-date knowledge of industry best practices in logistics management
- Utilized software systems (e.g., TMS) to track shipments, generate reports, and analyze data for continuous improvement efforts
- Served as a liaison between customers and carriers, ensuring smooth communication and problem resolution
- Managed the logistics of high-value or time-sensitive shipments to minimize risk and ensure on-time delivery
- Collaborated with internal teams (e.g., sales, operations) to align logistics strategies with overall business objectives
- Interline operations and brokerage
Online Grocery Associate
Walmart
Chattanooga, TN
01.2019 - 05.2021
- Performed regular quality checks on perishable items to remove expired or damaged products from the shelves
- Provided exceptional customer service by addressing inquiries, resolving complaints, and assisting with special requests
- Trained new employees on store policies, procedures, and customer service standards
- Contributed to a positive work environment by fostering teamwork, communication, and mutual respect among colleagues
- Utilized knowledge of food safety regulations to maintain proper storage conditions for perishable items
- Handled customer inquiries regarding product availability, ingredients, allergens, etc
Cashier
Walgreens
Chattanooga, TN
08.2018 - 01.2019
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Collaborated with other departments such as receiving or merchandising teams to ensure efficient operations
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
- Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
- Assisted in implementing new cash handling procedures to improve accuracy and reduce errors
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
Cashier
Food City
Chattanooga, TN
07.2018 - 01.2019
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction
- Assisted in implementing new cash handling procedures to improve accuracy and reduce errors
- Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Maintained confidentiality of sensitive financial information during transactions
- Trained new employees on operating cash registers effectively
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
Data Entry Clerk
Lifetouch
Chattanooga, TN
04.2018 - 07.2018
- Accurately entered and verified data into company database, ensuring high levels of accuracy and completeness
- Performed regular data quality checks to identify and correct errors, maintaining a clean and reliable database
- Maintained confidentiality of sensitive information by adhering to strict security protocols and procedures
- Managed large volumes of data entry tasks within tight deadlines, consistently meeting or exceeding productivity targets
- Collaborated with cross-functional teams to gather necessary information for data entry purposes
- Generated reports on key performance indicators (KPIs) related to data accuracy, timeliness, and productivity
- Assisted in training new team members on proper data entry techniques and best practices
- Maintained up-to-date knowledge of industry regulations regarding privacy standards for handling confidential information
- Coordinated with other departments to obtain missing or incomplete information required for accurate record-keeping
- Identified and resolved duplicate entries within the database, improving overall data integrity
- Maintained a high level of accuracy even when working under tight deadlines or high-pressure situations
- Ensured all entered data followed established formatting and naming conventions
Customer Service Representative
HomeServe USA
Chattanooga, TN
12.2017 - 04.2018
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Identified opportunities for process improvement based on common customer inquiries or pain points
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Upsold additional products or services to customers based on their needs and preferences
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Contributed to team success by achieving individual targets while also supporting colleagues during peak periods
- Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Navigated through computer systems to review information and respond appropriately to callers.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Maintained accurate records of customer interactions for future reference.
- Collected deposits or payments and arranged for billing.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Attended regular training sessions on updates and changes within the industry or organization.
- Strengthened customer retention by offering discount options.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Fleet Manager
Covenant Transport
Chattanooga, TN
09.2017 - 12.2017
- Managed end-to-end logistics operations, including transportation, warehousing, and inventory management
- Developed and implemented efficient logistics strategies to optimize supply chain processes
- Collaborated with suppliers to ensure timely delivery of materials while maintaining cost-effectiveness
- Implemented quality control measures to minimize errors in order fulfillment process
- Conducted regular audits to ensure compliance with safety regulations and industry standards
- Negotiated contracts with third-party logistics providers to expand service capabilities and reduce costs
- Coordinated cross-functional teams to resolve logistical issues promptly and effectively
- Implemented lean principles such as just-in-time inventory management to reduce waste and improve efficiency
- Managed international shipping operations ensuring compliance with customs regulations
- Identified opportunities for cost savings through analysis of transportation routes
Customer Service Representative
Converges Customer Service Call Center
Chattanooga, TN
12.2013 - 09.2017
- Assisted customers with product selection, order placement, and tracking shipments, ensuring accurate and timely delivery
- Utilized CRM software to document customer interactions and maintain accurate records for future reference
- Collaborated with cross-functional teams including sales, marketing, and operations to address complex customer inquiries or issues
- Implemented proactive measures such as sending personalized follow-up emails or making courtesy calls to ensure customer satisfaction after resolution of their concerns
- Provided product knowledge training to new hires as part of the onboarding process to ensure consistent service quality across the team
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided accurate information about products and services to customers.
- Strengthened customer retention by offering discount options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Cashier/Customer Service
Abercrombie & Fitch
Chattanooga, TN
05.2011 - 02.2013
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Education
High school diploma -
Sequoyah High School
Chattanooga, TN05.2011
Skills
- Data Entry
- Microsoft Excel
- Customer Service
- Team Member
- Computer Networking
- EDI
- Negotiation
- Logistics
- Transportation Management Systems
- Call Center
- Transportation planning
- Microsoft Outlook
- Computer skills
- Cash Handling
- Cashier
- Transportation management
- Dispatching
- Freight
- Management
- Documentation
- Fleet management
- AS400
- Cash Register
- Microsoft Office
- Over dimensional freight
- Google Docs
- LTL
- Retention
- Sales
- MS office
- Logistics coordination
- Deadline management
- Decision-making
- Recordkeeping
- Project coordination
- Shipping procedures
- Logistics analysis
- Freight negotiation
- Analytical thinking
- Account updating
- Typing proficiency
- High-energy attitude
- Spreadsheets
Certification
Driver's License
Timeline
Weather Coordinator
Covenant Logistics Group
10.2024 - Current
Fleet Manager
Xpress Global Systems, LLC.
05.2021 - 10.2024
Online Grocery Associate
Walmart
01.2019 - 05.2021
Cashier
Walgreens
08.2018 - 01.2019
Cashier
Food City
07.2018 - 01.2019
Data Entry Clerk
Lifetouch
04.2018 - 07.2018
Customer Service Representative
HomeServe USA
12.2017 - 04.2018
Fleet Manager
Covenant Transport
09.2017 - 12.2017
Customer Service Representative
Converges Customer Service Call Center
12.2013 - 09.2017
Cashier/Customer Service
Abercrombie & Fitch
05.2011 - 02.2013
Driver's License
High school diploma -
Sequoyah High School
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