Jessica Harris
Wiggins ,MS
Summary
Dedicated Registered Nurse Case Manager with expertise in care plan development, chronic disease management, and patient advocacy. Proven ability to streamline care coordination, enhance patient education, and improve health outcomes.
Overview
19
19
years of professional experience
Work History
Registered Nurse Case Manager
Centene
Remote
09.2023 - Current
- Facilitated communication between healthcare providers to ensure continuity of care across settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Identified and addressed care gaps in effort to promote care gap closure
Correctional Facility Registered Nurse
Stone County Correctional Facility
Wiggins, MS
06.2018 - 03.2026
- Executed weekend on-call triage and urgent care for inmates, ensuring prompt assessment of complaints and delivery of timely interventions.
- Executed medication administration and wound care while meticulously documenting encounters in medical records to support ongoing inmate treatment.
- Facilitated inmate transfers to higher levels of care as necessary.
Postpartum Registered Nurse
Merit Health Hospital
Biloxi, MS
05.2023 - 09.2023
- Administered medications and treatments in accordance with established protocols and physician orders.
- Monitored patient vital signs, reporting significant changes to healthcare team promptly.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Provided postpartum nursing care including maternal assessments, newborn safety and breastfeeding education, and discharge teaching to support maternal and infant health
Registered Nurse Case Manager
Cigna
Remote
02.2014 - 04.2023
- Collaborated with interdisciplinary teams to optimize patient outcomes and resource utilization.
- Conducted thorough assessments to evaluate patient conditions and develop tailored interventions.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Administered physical examinations and documented history of current and previous conditions, illnesses and injuries.
- Responsible for STAR measures and HEDIS measures with a goal to achieve 5 star ratings
- Completed chart audits and data entry during HEDIS season to close out open gaps in care
Registered Nurse, Cardiac Telemetry
Gulfport Memorial Hospital
Gulfport, MS
08.2013 - 12.2013
- Monitored cardiac telemetry data to ensure patient safety and timely interventions.
- Educated patients and families on disease management and post-discharge care strategies.
- Managed patients recovering from medical or surgical procedures.
- Administered medications and treatments according to established protocols, ensuring adherence to best practices.
Registered Nurse, Intensive Care Unit
Gulfport Memorial Hospital
Gulfport, MS
06.2013 - 08.2013
- Administered critical care interventions for patients with life-threatening conditions.
- Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
- Administered medications and treatments as prescribed by physicians.
Licensed Practical Nurse
Hattiesburg Clinic -Petal Family Clinic
Petal, MS
03.2009 - 05.2012
- Reviewed patient history to verify conditions and current medications.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Educated patients and families on health maintenance and disease prevention strategies.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Administered medications and injections to patients.
Licensed Practical Nurse
Hattiesburg Clinic- Healthworks
Hattiesburg, MS
08.2007 - 03.2009
- Administered medications and monitored patient reactions to ensure safety and effectiveness.
- Administered urine and hair follicle drug tests, maintaining accuracy and confidentiality throughout the screening process.
- Performed audiograms and spirometry tests alongside various physical assessments to support patient health evaluations.
- Processed and coded tickets for accurate billing management.
- Prepared surgical instruments and assisted providers in executing minor surgeries efficiently.
- Coordinated documentation and communication for workers' compensation cases, streamlining processes and improving case outcomes.
Education
Associate of Applied Science - Nursing
Mississippi Gulf Coast Community College
Gulfport, MS05-2013
Skills
- EMR / EHR
- Discharge planning
- Quality improvement & measurements (HEDIS, STARS)
- Care plan development
- Patient advocacy
- Chronic disease management
- Community resources
- Motivational Interviewing & communication
- Attention to detail
- Case management
- Care team leadership
Languages
English
Native or Bilingual
Timeline
Registered Nurse Case Manager
Centene
09.2023 - Current
Postpartum Registered Nurse
Merit Health Hospital
05.2023 - 09.2023
Correctional Facility Registered Nurse
Stone County Correctional Facility
06.2018 - 03.2026
Registered Nurse Case Manager
Cigna
02.2014 - 04.2023
Registered Nurse, Cardiac Telemetry
Gulfport Memorial Hospital
08.2013 - 12.2013
Registered Nurse, Intensive Care Unit
Gulfport Memorial Hospital
06.2013 - 08.2013
Licensed Practical Nurse
Hattiesburg Clinic -Petal Family Clinic
03.2009 - 05.2012
Licensed Practical Nurse
Hattiesburg Clinic- Healthworks
08.2007 - 03.2009
Associate of Applied Science - Nursing
Mississippi Gulf Coast Community College