Michelle Vizcarra
Mesa,AZ
Summary
Dynamic Registered Nurse Case Manager with extensive experience at Chandler Regional Medical Center, excelling in care coordination and patient advocacy. Proven track record in developing tailored care plans that enhance patient outcomes and streamline discharge planning. Skilled in EMR management and fostering strong relationships, ensuring comprehensive support for patients and families.
Developed in fast-paced healthcare environments, with focus on personalized patient care and effective resource coordination. Demonstrates strong organizational and problem-solving abilities, ensuring efficient case management and patient satisfaction. Looking to transition skills into new field, leveraging background in healthcare to bring valuable insights and expertise.
Offering strong interpersonal skills and commitment to learning and development in healthcare settings. Contributes foundational understanding of medical practices and case management principles while quickly adapting to new systems and processes. Ready to use and develop clinical assessment and patient advocacy skills in Case Mamnagement role.
Overview
2
2
years of professional experience
Work History
Registered Nurse Case Manager
CHANDLER REGIONAL MEDICAL CENTER
01.2024 - Current
- Coordinated patient care plans to ensure effective treatment and follow-up.
- Conducted comprehensive assessments to identify patient needs and risks.
- Collaborated with interdisciplinary teams to optimize patient outcomes and resource allocation.
- Educated patients and families on disease management and health promotion strategies.
- Monitored patient progress, documenting changes in condition and treatment effectiveness.
- Advocated for patients by navigating healthcare systems and facilitating access to services.
- Implemented quality improvement initiatives to enhance care delivery processes.
- Developed strong relationships with patients, fostering trust and adherence to care plans.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Responded promptly and professionally to patient questions and concerns.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Participated in ongoing professional development opportunities focused on refining case management skills in alignment with industry bestpractices.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Developed professional relationships with community partners to enhance available support services for patients transitioning from acute care settings.
- Coordinated rehabilitative and preventive nursing processes and procedures.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- Maintained detailed documentation of patient encounters, supporting accurate billing practices and data-driven decision making.
- Provided timely feedback to healthcare providers regarding patient concerns, facilitating prompt resolution of issues and contributing to a positive patient experience.
- Advocated for patients'' rights, facilitating access to necessary services and resources within the community.
- Created patient assessments and plans for individual home care needs.
- Implemented evidence-based nursing interventions, contributing to improved quality of care and patient satisfaction scores.
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Educated and supported home healthcare providers with training, guidance, mentoring and resources required to achieve objectives."
- Assisted in the development and implementation of departmental policies and procedures related to case management, ensuring alignment with organizational goals and regulatory requirements.
- Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
- Examined patients and documented history of current and previous conditions, illnesses, injuries, and current medications.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Conducted regular audits of clinical records to identify areas for improvement in documentation accuracy and compliance with regulatory standards.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Educated patients and caregivers on healthcare protocols and processes.
- Educated family members and caregivers on patient care instructions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Evaluated patient histories, complaints, and current symptoms.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Managed patients recovering from medical or surgical procedures.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Recorded details regarding therapies to keep patient charts updated.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Education
Bachelor of Science - NURSING
SAINT JOSEPH COLLEGE
MANILA,PHILIPPINES03-1993
Skills
- Direct patient care
- Goal setting
- EMR / EHR
- Care coordination
- Case evaluation
- Discharge planning
- Patient assessments
- Medical records management
- Home care management
- Referral coordination
- Patient care planning
- Clinical assessment
- Emotional awareness
- Patient management
- Patient advocacy
Timeline
Registered Nurse Case Manager
CHANDLER REGIONAL MEDICAL CENTER
01.2024 - Current
Bachelor of Science - NURSING
SAINT JOSEPH COLLEGE