Jessica Hart
Parma Heights
Summary
Professional and hard-working individual excelling towards personal and work-related experiences. Recent graduate with foundational knowledge in science and hands-on experience gained through academic projects and activities. Demonstrates strong teamwork, problem-solving, empathetic communication, and physical care skills. Prepared to make meaningful contributions with commitment and drive.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Independence, OH
08.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves and prepared backup ingredients.
- Crafted high-quality beverages while maintaining consistency and adherence to company standards.
Server and Barista
Sips and Such Social House
Middleburg Heights, OH
04.2025 - 10.2025
- Provided exceptional customer service to enhance dining experiences.
- Took and processed customer orders accurately and efficiently.
- Managed tables, ensuring timely service and guest satisfaction.
- Resolved customer concerns promptly to uphold restaurant reputation.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prepared high-quality beverages using established recipes and techniques.
Key Holder
Pulp Juice And Smoothie Bar
Middleburg, OH
10.2022 - 08.2023
- Ensured the store was opened and closed in a timely manner, according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Performed daily banking duties, such as deposits and withdrawals of funds from registers.
- Reconciled daily sales receipts against the cash drawer for accuracy, and verified the accuracy of all transactions at the end of each shift.
- Maintained cleanliness of the work area during and after shifts, disposing of trash appropriately.
- Provided excellent customer service by greeting customers in a friendly manner and responding promptly to inquiries or requests.
- Ensured compliance with health department regulations regarding food safety standards.
- Weighed out the ingredients accurately according to the recipe requirements.
- Prepared smoothies according to customer orders, using fresh fruits and vegetables.
- Clean and sanitize blenders between uses, ensuring food safety standards are met.
Manager
Zero Zest (Ice Cream Shop)
Parma, OH
04.2021 - 05.2023
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Greeted customers and provided menu information.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Operated cash register to collect payments from customers.
- Cleaned tables, chairs and dining areas after customer use.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Checked expiration dates on products to ensure freshness.
Education
Associate of Science - Atmospheric Sciences And Meteorology
Cuyahoga Community College
Cleveland, OH05.2026
High School Diploma -
Valley Forge High School
Parma Heights, OH06.2024
Skills
- Excellent memory
- Positive and professional
- Excellent math skills
- Logical reasoning
- Stress Tolerance
- Problem-solving
- Teamwork skills
- Reliable team player
- Adaptable
- Compassionate caregiver
- Patient monitoring
Accomplishments
- National Honor Society Officer
- Magna Cum Laude
- Honors Diploma
- Highest Honors
- Phi Theta Kappa Member
- Jack, Joseph and Morton Mandel Scholar
Affiliations
- Figure Skating
- Colorguard
- Hiking
- Strength Training
- Reading
- Arts and crafts
Timeline
Server and Barista
Sips and Such Social House
04.2025 - 10.2025
Barista
Starbucks
08.2023 - Current
Key Holder
Pulp Juice And Smoothie Bar
10.2022 - 08.2023
Manager
Zero Zest (Ice Cream Shop)
04.2021 - 05.2023
Associate of Science - Atmospheric Sciences And Meteorology
Cuyahoga Community College
High School Diploma -
Valley Forge High School
Leadership and Volunteering
- Camp Invention Leadership Intern - help kids create projects, clean up and set up, teach oncoming interns
- National Honor Society Tutor
- Water Hand-out - Cleveland Marathon volunteer to help hand out water cups
- Key club member - hand out papers, help organize activities, help raise money, volunteer opportunities
References
- Summer, Paris, Scholarship Director and Activity Organizer, summer.paris@tri-c.edu
- Elizabeth, Mcintire, Starbucks Key holder and Shift Supervisor, 2169252478