JESSICA HATTIG
Hood River,OR
Summary
As a passionate outdoor enthusiast, Jessica has demonstrated exceptional technical problem-solving and communication skills. With four years of experience as a kayak guide and two years as a ski instructor, she has exceptional organizational leadership abilities while conducting engaging and informative lessons for diverse groups of individuals. Jessica is also certified in open water scuba diving, demonstrating her ability to work in and out of water. Additionally, she has four years of personal experience in stand-up paddleboarding and is interested in learning wind sports.
Overview
12
12
years of professional experience
Work History
Seasonal Communications Specialist
Mt. Hood Meadows Ski Resort
2018.01 - 2023.04
- Efficiently triaged customer and employee issues, applying company procedural protocols and critical thinking to swiftly resolve problems, minimizing downtime and maintaining smooth operations.
- Maintained accurate records of deposits, damage fees, and release of liability forms, ensuring compliance with company policies and procedures.
Seasonal Ski Instructor
Mt. Hood Meadows Ski Resort
2017.03 - 2019.05
- Conducted engaging and informative lessons for diverse groups of children and adults, from groups of 1 to 20 people, with a focus on delivering high-quality instruction.
- Managed group dynamics and provided effective interpersonal communication to establish rapport with customers and create a positive environment.
- Maintained high level of safety awareness and followed company policies and procedures to ensure well-being of customers, demonstrating a commitment to safety and attention to detail.
- Demonstrated strong organizational skills and ability to work in a fast-paced environment by effectively managing time and resources.
- Knowledgeable in teaching and instructing customers of all levels, including beginners.
- Possess ability to adapt to different teaching styles and methodologies to cater to diverse needs of customers.
Sales Associate
REI
2015.09 - 2016.09
- Consistently ranked in the top 3 sales associates on a quarterly basis, achieved by delivering high-quality customer service, ensuring customer satisfaction and promoting repeat business.
Kayak Guide
Pacific University Outdoor Pursuits
2011.09 - 2015.05
- Coordinated and led groups of 5-25 people on kayak single and multi-day ocean kayak tours, showcasing strong leadership and communication skills.
- Developed and executed tour logistics, including itinerary planning, equipment management, and communication protocols, demonstrating ability to manage resources and handle customer requests and concerns.
- Possess knowledge and experience in operating and maintaining kayaking equipment, which will be helpful in providing instructions and recommendations to customers renting equipment.
- Strong focus on safety and risk management, including but not limited to assessing weather conditions and water currents, and ensuring customers follow proper safety procedures and protocols.
- Demonstrated ability to work in team environment, which is essential when working with colleagues and customers.
- Possess strong customer service skills, with focus on creating positive experiences for all customers.
Kayak Guide
Adventure Without Limits
2011.10 - 2014.05
- Guided groups of 10-35 people on river, estuary, and lake tours, showcasing strong leadership and communication skills.
- Ensured safety of customers by applying swift water training, with focus on risk management and emergency response.
- Coordinated trip logistics, including equipment management and communication protocols, demonstrating ability to manage resources and handle customer requests and concerns.
- Possess knowledge and experience in operating and maintaining kayaking equipment.
- Strong focus on safety and risk management, including but not limited to assessing weather conditions and water currents, and ensuring customers follow proper safety procedures and protocols.
- Possess strong customer service skills, with focus on creating positive experiences for customers and team environment.
Education
Certification - C+/React Full-Stack Software Developmer
Epicodus
Remote03.2024
Certification - Open Water Scuba Diver
PADI
Oahu, HI01.2022
Certification - Alpine Level 1 Instructor
PSIA - AASI
Northwest Region01.2018
Bachelor of Science - Public Health
Pacific University
Forest Grove, OR05.2015
Skills
- Gear and equipment usage, maintenance, and safety
- Excellent customer service
- Technical problem-solving and troubleshooting
- Attention to detail and organization
- Relationship building
Timeline
Seasonal Communications Specialist
Mt. Hood Meadows Ski Resort
2018.01 - 2023.04
Seasonal Ski Instructor
Mt. Hood Meadows Ski Resort
2017.03 - 2019.05
Sales Associate
REI
2015.09 - 2016.09
Kayak Guide
Adventure Without Limits
2011.10 - 2014.05
Kayak Guide
Pacific University Outdoor Pursuits
2011.09 - 2015.05
Certification - C+/React Full-Stack Software Developmer
Epicodus
Certification - Open Water Scuba Diver
PADI
Certification - Alpine Level 1 Instructor
PSIA - AASI
Bachelor of Science - Public Health
Pacific University
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