Jessica Hawkins
Cottonwood,CA
Summary
Versatile Assistant Manager with 11 years of experience overseeing daily operations. Decisive planner and analytical problem solver with skill in managing teams to meet objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Licensed Nail Technician
Self Employed
01.2021 - Current
- Enhanced client satisfaction by providing high-quality manicures and pedicures, adhering to industry standards and best practices.
- Increased salon revenue with exceptional nail artistry skills, offering clients a wide range of creative designs and techniques.
- Streamlined appointment scheduling for improved customer experience, managing bookings efficiently and minimizing wait times.
- Maintained a clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Established loyal clientele through excellent customer service, listening attentively to preferences and addressing concerns promptly.
- Implemented strict sanitation protocols for tools and equipment, reducing the risk of infection or contamination among clients.
- Mentored junior nail technicians through hands-on training sessions, sharing valuable insights and techniques for professional development.
Assistant Store Manager
Torrid
07.2016 - 02.2020
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Streamlined inventory management with organized stockrooms and accurate recordkeeping.
- Reduced staff turnover rates through proactive hiring processes and fostering a positive work environment.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
- Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Assistant Store Manager
Maurices
10.2009 - 07.2016
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Sales Associate
Aaron Brothers Art & Framing
07.2007 - 10.2009
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
License - Cosmetology
Marinello School of Beauty
Redding CA06.2012
High School Diploma -
West Valley High School
Cottonwood, CA06.2007
Skills
- Sales strategy development
- Staff Training and Development
- Goal Setting and Achievement
- Promotional planning
- Product Knowledge Expertise
- Store operations management
- Multitasking proficiency
- Delegation and Supervision
- Decision-making capabilities
- Customer Service Management
- Administrative Management
- KPI Tracking
- Employee Development
Certification
- Licensed Cosmetologist
Timeline
Licensed Nail Technician
Self Employed
01.2021 - Current
Assistant Store Manager
Torrid
07.2016 - 02.2020
Assistant Store Manager
Maurices
10.2009 - 07.2016
Sales Associate
Aaron Brothers Art & Framing
07.2007 - 10.2009
License - Cosmetology
Marinello School of Beauty
High School Diploma -
West Valley High School