Jessica Hayden
Dallas
Summary
Results-driven Program Manager known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at using leadership, problem-solving, and adaptability to deliver projects on time and meet objectives. Bring focus on continuous improvement and team collaboration to drive success in complex environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager
African American Museum
Dallas
04.2024 - Current
- Directed the development and maintenance of comprehensive program documentation, including plans, reports, and presentations.
- Facilitated change management processes, supporting the organization and stakeholders through program transitions.
- Reviewed customer feedbacks on a regular basis in order to identify potential areas of improvement in service delivery.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
Digital Specialist
Lift Fund
Dallas
04.2024 - 12.2024
- Determined best methods to meet research objectives and produce useful data.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Wrote comprehensive reports outlining findings and translating concepts for technical and non-technical audiences.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
Brand Ambassador
Black Boy Art Show
Dallas
05.2024 - 06.2024
- Analyzed social media analytics to adjust strategies for better engagement.
- Utilized social media platforms to promote brand and interact with audience.
- Promoted positive company image through superior customer service experiences.
- Engaged customers through social media platforms to create a sense of community around the brand.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Public Programming Assistant
African American Museum
Dallas
01.2023 - 12.2023
- Conducted research on new technologies that could benefit the organization's programming efforts.
- Identified areas where processes could be improved through automation or other means.
- Created detailed documentation of application features and functions.
- Monitored system performance metrics and identified potential areas of improvement.
- Completed day-to-day duties accurately and efficiently.
Multimedia Journalist
IMessenger Media LLC
Dallas
08.2019 - 05.2020
- Gathered and researched news stories for multimedia projects.
- Developed story ideas and wrote scripts for videos.
- Analyzed and interpreted news and information received from various sources to broadcast information.
- Operated cameras and audio equipment during shoots.
- Created dynamic content for publication.
- Edited video footage into a cohesive narrative.
Summer Intern
IMessenger Media LLC
Dallas
06.2018 - 08.2018
- Created tightly written news stories crafted from reliable sources.
- Compiled contact lists of sources for news stories.
- Fact-checked content for accuracy before publication.
- Proofread articles prior to submission to ensure quality standards were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Bachelor of Arts - Mass Communication
Prairie View A&M University
Prairie View, TX08-2019
Associate of Arts - Social Work
Tyler Junior College
Tyler05-2016
Skills
- Data analysis
- Program management
- Time management
- Research skills
- Presentation skills
- Effective communication
- Social media engagement
- Critical thinking
- Training and development
- Team leadership and direction
- Detail-oriented
- Documentation proficiency
- Schedule oversight
- Documentation management
- Project planning
- Contract negotiation
- Business analysis and reporting
- Program performance analysis
- Relationship building
- Partnerships and resource mobilization
- Vendor management
- Reporting and documenting
- Promotional strategy
- Media strategy
- SEO research
- SEO reporting and analytics
- Video editing
- Attention to detail
- Footage review
- Customer engagement
- Motion graphics
Affiliations
- Volunteer archivist - I enjoy doing this role because I am preserving history for the preset to understand the past.
- Past Recruitment & Historian chair for my HBCU alumni chapter to show support for my beloved school and help my community of future panthers.
- I attend art exhibits, read, paint and take walks for fun.
Accomplishments
- Prairie View A&M Scholarship Gala ( Appreciation Award) - Outstanding Chapter Member September 30, 2022
- inducted into Lambda Pi Eta communications honor society 2018
- Prairie view A&M honor roll twice
Certification
- Path 2 Yes Program - received my certificate for completion of the program (March 2025)
Timeline
Brand Ambassador
Black Boy Art Show
05.2024 - 06.2024
Program Manager
African American Museum
04.2024 - Current
Digital Specialist
Lift Fund
04.2024 - 12.2024
Public Programming Assistant
African American Museum
01.2023 - 12.2023
Multimedia Journalist
IMessenger Media LLC
08.2019 - 05.2020
Summer Intern
IMessenger Media LLC
06.2018 - 08.2018
Bachelor of Arts - Mass Communication
Prairie View A&M University
Associate of Arts - Social Work
Tyler Junior College
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