Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jessica Hayes

Memphis,TN

Summary

Highly motivated and detailed-Patient Care Technician seeking a challenging position where I can utilize my knowledge gained through employment and contribute to a healthcare team. Eager to apply my strong organizational skills, compassionate nature, and dedication to patient care in a professional healthcare setting. Compassionate Patient Care Technician with experience in both hospital and long-term care environments. Strengths include providing empathetic patient support, conducting vital sign measurements, and assisting with daily living activities. Have consistently received positive feedback from patients and healthcare team members for commitment to high-quality patient-centered care.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Support Specialist (PRN)

Grace Of Memphis
Memphis, TN
10.2019 - Current
  • Provided emotional support to patients dealing with difficult health issues.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Provided crisis intervention services when needed.
  • Assessed safety risks associated with living environments or activities of daily living.
  • Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
  • Explained policies, procedures and services to patients.
  • Supported clients during hospital admissions and discharges.
  • Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
  • Conducted random drug screenings on site per facility policy guidelines.
  • Monitored medication use among residents to ensure proper dosage levels were being taken according to physician orders.
  • Tracked resident progress through daily logs and weekly reports submitted to appropriate parties.
  • Enforced consequences for violations of house rules in accordance with policies set forth by management.
  • Developed and implemented house rules and regulations to ensure safety, order, hourly room checks and adherence to the facility's mission statement.

Patient Care Technician Extern

Professional Allied Health
Memphis, TN
10.2023 - 01.2025
  • Assisted healthcare professionals in providing high-quality patient care, ensuring a comfortable and safe environment
  • Took and recorded patients' vital signs, including blood pressure, temperature, pulse, and respiration rates
  • Prepared examination rooms, ensuring cleanliness and availability of necessary supplies and equipment
  • Scheduled patient appointments, coordinated referrals, and maintained patient records in an electronic health records system
  • Assisted with basic laboratory procedures, such as specimen collection, handling, and processing
  • Maintained strict adherence to infection control protocols, ensuring a safe and sterile environment
  • Provided administrative support, including answering phone calls, verifying insurance information, and handling patient inquiries
  • Demonstrated empathy and compassion towards patients, ensuring their physical and emotional well-being

Office Administrative Assistant

Doorpro America
Memphis, TN
04.2023 - 10.2024
  • Responded promptly to customer inquiries via email or phone.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Performed basic bookkeeping tasks and issued invoices as needed.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Created and managed digital and physical filing systems for records, correspondence, and other material.
  • Scheduled and confirmed appointments for clients and staff.

Education

Patient Care Technician Externship Program -

Professional Allied Health
Memphis, TN
01-2025

Skills

  • Proficient in taking vital signs
  • Recording medical histories
  • Assisting with physical examinations
  • Skilled in performing basic laboratory tests
  • Urinalysis
  • Blood glucose monitoring
  • Ability to measure food and fluid input and out
  • Excellent interpersonal skills
  • Excellent communication skills
  • Strong attention to detail
  • Ability to maintain accurate patient records
  • Knowledge of infection control protocols
  • Knowledge of sterilization techniques
  • Proficient in using electronic health records (EHR) systems
  • Basic nursing assistant skills
  • Transferring residents
  • Ability to work well under pressure
  • Ability to work in a fast-paced environment
  • Strong organizational skills
  • Ability to multitask effectively
  • ADL support
  • Bed preparation
  • Vital signs monitoring
  • Sterilization techniques
  • Infection prevention
  • Safety protocols
  • Customer engagement
  • Data entry
  • File organization
  • Office supply management
  • Team support
  • Microsoft office
  • Billing and invoicing
  • File management
  • Telephone reception
  • Multitasking and organization
  • Confidentiality compliance
  • Urine collection
  • Phlebotomy techniques
  • Body fluid analysis
  • Result reporting
  • Biohazard disposal
  • Sample preparation
  • Specimen handling

Certification

CPR and First Aid Certification (American Heart Association)

References

Available upon request

Timeline

Patient Care Technician Extern

Professional Allied Health
10.2023 - 01.2025

Office Administrative Assistant

Doorpro America
04.2023 - 10.2024

Client Support Specialist (PRN)

Grace Of Memphis
10.2019 - Current

Patient Care Technician Externship Program -

Professional Allied Health

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Jessica Hayes