Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Jessica Hayes

Jourdanton,TX

Summary

Dynamic and highly motivated professional with a proven track record at Burger King, excelling in time management and kitchen efficiency. Demonstrated attention to detail by streamlining prep tasks, enhancing meal turnaround, and fostering team communication. Skilled in food preparation and organization, consistently contributing to improved customer satisfaction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Line Cook

Burger King
11.2022 - 12.2024
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Implemented system for quicker ingredient replenishment, keeping kitchen running smoothly during peak hours.
  • Streamlined prep work for faster meal turnaround, contributing to improved customer satisfaction.

Translator and Interpreter

Online Check Writer
01.2020 - 06.2024
  • Translated documents from [Language] to [Language].
  • Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
  • Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
  • Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
  • Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
  • Provided verbal summaries of non-English documents for immediate use.
  • Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.

Customer Service Cashier

Dean and David
06.2022 - 09.2022
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.

Gas Station Attendant

Sunoco Gas Station
06.2019 - 10.2019
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.

Line Cook

Taco Bell
11.2018 - 04.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.

Security Assistant

Briggs Supercenter
06.2016 - 09.2018
  • Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
  • Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
  • Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
  • Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in security management.
  • Assisted in the development of emergency response plans for various scenarios, ensuring staff preparedness and safety.

U.S Armed Forces

Army
10.2013 - 02.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

Rancho Alamitos High School
Garden Grove, CA

Skills

  • Time management
  • Attention to detail
  • Highly motivated
  • Cleaning and organization

Accomplishments

  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of [Number] in the development of [Project name].

Certification

  • ServSafe
  • [Area of expertise] License - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Languages

Marshallese
Native or Bilingual

Interests

  • Avid Reader
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Documenting and sharing travel experiences
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Line Cook

Burger King
11.2022 - 12.2024

Customer Service Cashier

Dean and David
06.2022 - 09.2022

Translator and Interpreter

Online Check Writer
01.2020 - 06.2024

Gas Station Attendant

Sunoco Gas Station
06.2019 - 10.2019

Line Cook

Taco Bell
11.2018 - 04.2019

Security Assistant

Briggs Supercenter
06.2016 - 09.2018

U.S Armed Forces

Army
10.2013 - 02.2016

High School Diploma -

Rancho Alamitos High School

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Jessica Hayes