Jessica Haygood
Clarkston,GA
Summary
Detail-oriented professional with 8 years of experience supervising daily pediatric office operations, providing exceptional customer service, and prioritizing daily workflows. Possesses excellent organizational and time management skills with a continuous mindset of improvement. Aiming to leverage proven knowledge of policy and procedures, collaboration and team leadership into an expansive career at Children’s Healthcare of Atlanta.
Overview
12
12
years of professional experience
Work History
Anesthesia Account Resolution Coordinator
Children’s Healthcare of Atlanta
10.2020 - Current
- Performs routine follow-up on unpaid insurance claims to resolve problems causing delay in reimbursement
- Specializes in anesthesia account resolution for multiple payers including major commercial entities such as BCBS, Aetna and UHC, as well as Medicare, Medicaid and CMO plans
- Performs daily billing of claims to third-party insurance following the guidelines of the UB04 and HCFA 1500 manual
- Ability to work with multiple systems and payer portals
- Works correspondence daily, including adding Medicaid eligibility to self-pay and commercial accounts
- Documents all telephone and correspondent communications with third-party payers and guarantors thoroughly via online activity codes
- Complies with department workflows and routines
Front Office Supervisor
Northlake Pediatric Assoc.
07.2012 - 05.2020
- Supervised front-office staff and coordinate day-to-day office operations for 5 physicians
- Billed medical claims daily and correct denied claims from commercial insurance companies and medicaid using Office Practicum EMR
- Worked directly with management and billing team to improve billing practices, reducing overall errors by 25%
- Manage and organize new employee orientation and on-boarding
- Provide leadership, guidance, training, and minor technical support
Education
Medical Assisting Certificate -
Sanford Brown Institute
Atlanta, GA06.2012
Associate Degree of Business Administration -
Georgia State University
Atlanta, GA05.2025
Associate Degree of Flute Performance -
Georgia State University
Atlanta, GA05.2025
Skills
- Account Resolution
- Medical Assisting
- Billing Process Improvement
- EMR
- Document Preparation
- Written and Verbal Communication
- Microsoft Suites
- Time Management
- Problem Solving
- Reliability
- Attention to Detail
Activities
- Flute
- Guitar
- Yoga
- Hiking
- Travel
Timeline
Anesthesia Account Resolution Coordinator
Children’s Healthcare of Atlanta
10.2020 - Current
Front Office Supervisor
Northlake Pediatric Assoc.
07.2012 - 05.2020
Associate Degree of Business Administration -
Georgia State University
Associate Degree of Flute Performance -
Georgia State University
Medical Assisting Certificate -
Sanford Brown Institute