Jessica Haynes
St. Louis,MO
Summary
Experienced with patient care coordination, including assessment and planning of individualized care. Utilizes effective communication and organizational skills to ensure continuity of care. Track record of supporting patient needs and improving care processes through teamwork and problem-solving.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Care Coordinator/Specialty Pharmacy Technician
Ascella Health
Earth City, MO
03.2025 - Current
- Coordinated with insurance companies to resolve billing discrepancies or obtain prior authorizations for specialty medications promptly.
- Facilitated timely medication refills by proactively contacting patients for adherence checks and refill reminders.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
Eligibility Lead Representative/Specialty Pharmacy Technician
Cigna Healthcare
St. Louis, MO
08.2023 - 02.2025
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Entered and processed patients' prescriptions into internal system.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Helped patients obtain financial assistance to pay for medication costs or copay amounts.
Administrative Assistant II
SLUcare Department of Pediatric Gastroenterology
St. Louis, MO
02.2021 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported providers/fellows/Nurse Practitioners with scheduling meetings, scheduling appointments/surgical procedures, coordinating travel arrangements, and preparing crucial documents.
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed filing system, entered data and completed other clerical tasks.
Patient Access Representative
Cardinal Glennon St. Louis Children's Hospital
St. Louis, MO
10.2019 - 02.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Associate of Applied Science - Medical Billing And Coding
Vatterott College
Berkeley, MO09-2009
Bachelor of Science - Human Resource Management
Southern New Hampshire University
Hooksett, NH05-2028
Skills
- Data entry
- Problem-solving
- Organizational skills
- Healthcare operations
- Scheduling
- Insurance practices
- Case management
- Documentation
- Patient education
Certification
Pharmacy Technician 2023-Current
Timeline
Care Coordinator/Specialty Pharmacy Technician
Ascella Health
03.2025 - Current
Eligibility Lead Representative/Specialty Pharmacy Technician
Cigna Healthcare
08.2023 - 02.2025
Administrative Assistant II
SLUcare Department of Pediatric Gastroenterology
02.2021 - 05.2023
Patient Access Representative
Cardinal Glennon St. Louis Children's Hospital
10.2019 - 02.2021
Associate of Applied Science - Medical Billing And Coding
Vatterott College
Bachelor of Science - Human Resource Management
Southern New Hampshire University