Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Jessica Hayward

Fort Collins,CO

Summary

Dynamic and detail-oriented professional with extensive experience, excelling in customer relations and efficient front desk operations. Proven ability to manage multiple tasks while maintaining accuracy in data entry and documentation. Recognized for enhancing customer satisfaction and streamlining processes, ensuring a positive experience for customers and compliance with industry regulations.

Overview

11
11
years of professional experience
4
4
Certification

Work History

Receptionist/Budtender

KindCare of Colorado
08.2024 - Current
  • Checked guests' photo identification for validity and age requirements.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported administrative tasks such as filing, data entry, scanning, and document preparation for more accurate and efficient workflow.
  • Enhanced security by monitoring visitor access and issuing badges according to state protocols.

Shift Lead

Natural Alternatives for Health
04.2019 - 05.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Ensured adherence to all state-specific regulations related to the sale of cannabis products within the dispensary environment.
  • Resolved customer complaints professionally and efficiently, preserving brand reputation and customer loyalty.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Collaborated with upper management to develop strategies for improving overall store operations.

Waitress/Bartender Shift Manager

Parry's Pizzeria
04.2017 - 04.2019
  • Handled high-pressure situations with composure, maintaining excellent customer service while dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Exhibited strong multitasking abilities, balancing multiple tables, orders and running the bar while delivering prompt service.
  • Efficiently performed opening and closing duties, ensuring both the dining and bar area were prepared for seamless service transitions.
  • Managed check outs and deposits for servers and verified for accuracy. Depositing in the bank each night.


Assistant Manager

Tokyo Joe's
04.2017 - 04.2019
  • Supervised a team of employees day to day operations to make sure the team was meeting performance, quality, and service exceptions.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Receptionist

Colorado Precast Concrete
08.2015 - 04.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Promptly answered multi-line phone, kindly answered any inquiries and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payment records accurately.

Assistant Manager

Papa Murphy's
04.2014 - 08.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment keeping in compliance with health code.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and put in orders for product.

Education

Thompson Valley High School
Loveland, CO
05-2012

Skills

  • Experienced computer skills
  • Accurate scheduling and data entry
  • Typing speed of 48 wpm
  • Documentation and recordkeeping
  • Exceptionally skilled in customer and client relations
  • Highly organized with attention to detail
  • Excel in critical analysis for problem resolution
  • Knowledgeable in managing multiple call lines
  • Efficient
  • Customer education

Accomplishments

  • 8 years of extensive training in Tae Kwon Do achieving a black belt.
  • 13 years of fundraising, teaching, and volunteer work through Girl Scouts.
  • Multiple international trips planned and organized for large groups.
  • Awarded "Employee of the Month" for outstanding customer service and highest sales.
  • Recognized by customers for expedient and effective service.
  • Assisted management with the training of several new staff members.

Certification

  • First Aid and CPR Certified
  • Safe Food Handling Training
  • T.I.P.S. Certificate
  • Responsible Vendor Training

Timeline

Receptionist/Budtender

KindCare of Colorado
08.2024 - Current

Shift Lead

Natural Alternatives for Health
04.2019 - 05.2024

Waitress/Bartender Shift Manager

Parry's Pizzeria
04.2017 - 04.2019

Assistant Manager

Tokyo Joe's
04.2017 - 04.2019

Receptionist

Colorado Precast Concrete
08.2015 - 04.2017

Assistant Manager

Papa Murphy's
04.2014 - 08.2015

Thompson Valley High School

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