Jessica Helms
Concord,NC
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
1
1
year of professional experience
Work History
General Manager
Doc Popcorn
Concord, NC
08.2023 - 12.2023
- Prepared staff work schedules and assigned team members to specific duties.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Led employee evaluations with constructive feedback to boost performance.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Administered employee discipline through verbal and written warnings.
- Designed sales and service strategies to improve revenue and retention.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Supervised employees through planning, assignments and direction.
- Recruited, interviewed and hired qualified staff for open positions.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Sales Associate
Boost cell phone store
Kannapolis, NC
05.2023 - 08.2023
- Trained new team members in cash register operation, stock procedures and customer services.
- Provided accurate information about products, prices and services.
- Helped customers find specific products, answered questions and offered product advice.
Cleaning Professional
Myself
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Followed company uniform, performance and security policies with every job.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Kept records of completed tasks such as time spent on each task, amount of supplies used.
- Performed deep cleaning tasks such as shampooing carpets or polishing floors.
- Utilized scrubbing machines in order to eliminate stubborn stains from hard surface floors.
- Responded to emergency cleaning requests to meet client expectations.
- Swept, mopped and vacuumed floors in all areas of the building.
- Collected trash from floors within hallways, bathrooms and work areas.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
Education
High School Diploma -
Northwest Cabarrus High School
Concord, NC07.2006
Skills
- Project Management
- Vendor Sourcing
- Business Administration
- Sales
- Advertising and Marketing
- Account Management
- Verbal and Written Communication
- Customer Relations
- Team Leadership
- Product Costing
- Staff Motivation
- Client Relations
- Leadership
Timeline
General Manager
Doc Popcorn
08.2023 - 12.2023
Sales Associate
Boost cell phone store
05.2023 - 08.2023
Cleaning Professional
Myself
High School Diploma -
Northwest Cabarrus High School
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