Jessica Heredia
San Bernardino,CA
Summary
Experienced In customer service and hospitality with over 3 years of experience in Casino entertainment and environment . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Guest Safety Concierge
San Manuel Band Of Serrano Mission Indians
Highland, CA
06.2020 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours; night, weekend, and holiday shifts.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Server at Serrano Buffet
San Manuel Indian Bingo And Casino
Highland, CA
09.2017 - 03.2020
- Improved guest comfort and satisfaction through personalized service and support.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Cleared dishes and glassware quickly following each course.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Maintained flexible work schedule including evenings, weekends and on-call to meet event needs.
Home Childcare Provider
Self Employed
San Bernardino, CA
01.2017 - 09.2017
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Kept notes of behavior issues, food served and medications administered to children.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Prepared healthy, age-appropriate snacks and meals.
- Studied and performed research on food allergies to provide higher level of care and oversight for individuals with such conditions.
- Offered top-notch care to 3+ children at once, ranging in age from 1year to 7.
Outbound Packer
Amazon Fulfillment Center
Redlands, CA
04.2014 - 12.2016
- Protected materials for transport by correctly packaging products boxes and crates.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Promoted delivery efficiency by accurately labeling and organizing containers.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Entered package information into company's computer system.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Added packed boxes to conveyor belts for movement to shipping stations.
Server/ Cook
Paco’s Tacos
San Bernardino, CA
06.2011 - 10.2013
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Verified proper portion sizes and consistently attained high food quality standards.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Greeted and maintained relationships with regular customers.
- Prepared beverages and filled food orders for customers.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
Education
San Andreas High School
Highland, CASkills
- Guest experiences
- Great Communication skills
- Guest services
- Thrives in fast- paced environment
- Hospitality service expertise
- Well maintained organizational skills
- Team leadership skills
- Fast learner
Timeline
Guest Safety Concierge
San Manuel Band Of Serrano Mission Indians
06.2020 - Current
Server at Serrano Buffet
San Manuel Indian Bingo And Casino
09.2017 - 03.2020
Home Childcare Provider
Self Employed
01.2017 - 09.2017
Outbound Packer
Amazon Fulfillment Center
04.2014 - 12.2016
Server/ Cook
Paco’s Tacos
06.2011 - 10.2013
San Andreas High School