Vincent John Bacay
Fullerton,US
Summary
Passionate sports professional focused on delivering exceptional support for customer needs, through experience with multiple sports organizations. Seeking a position to grow long-term with an organization, contributing to success and fan-engagement off the field.
Overview
9
9
years of professional experience
Work History
Premium Concierge/Guest Relations Associate
Los Angeles Angels
03.2024 - Current
- Enhanced customer satisfaction by providing personalized concierge services and anticipating client needs.
- Collaborated with other team members to ensure seamless service delivery across all touchpoints.
- Provided exceptional guest services by attentively listening to client preferences and delivering customized solutions accordingly.
- Employee of the Home Stand (September 2024).
Community Relations Intern
Los Angeles Clippers
03.2022 - 08.2023
- Supported fundraising campaigns through event planning, memorabilia auctions, and marketing efforts that raised crucial funds for community programs.
- Conducted demographic research to find local businesses to promote during game days and events.
- Provided administrative assistance as needed including organization of stock room, packing and mailing of client orders, contributing to an efficient workflow within the office environment.
- Ensured guest satisfaction by promptly addressing any inquiries or concerns throughout the game day experience.
Executive Assistant to the Director of Revenue
Modern Urgent Care
08.2015 - Current
- Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.
- Contributed ideas during strategy sessions which led to improvements in overall efficiency of departmental processes.
- Submission of medical claims to ensure accuracy of insurance eligibility, billed services, and patient encounter documentation.
- Performed event coordination for local events and sports physicals for local High Schools.
Education
Bachelor of Science - Business Management
University of California, Riverside
Riverside, CA07.2020
Skills
- Time management expertise
- Effective problem solving
- Vendor interaction
- Project management proficiency
- Tech-savviness
- Advanced multitasking
- Guest experiences
- Administrative Support
- Flexibility
- Excellent Multitasking
- Event planning experience
- Accurate record keeping
Timeline
Premium Concierge/Guest Relations Associate
Los Angeles Angels
03.2024 - Current
Community Relations Intern
Los Angeles Clippers
03.2022 - 08.2023
Executive Assistant to the Director of Revenue
Modern Urgent Care
08.2015 - Current
Bachelor of Science - Business Management
University of California, Riverside
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