Jessica Hernandez
Oak Lawn,IL
Summary
Hardworking Life Skills Instructor committed to coaching clients through life challenges. Develops customized plans for individual issues. Energetic and friendly with strong relationship-building skills. Empathetic Life Skills Instructor with proven to build trusting relationships with clients. Caring and kind with genuine concern for well-being of others. Enthusiastic Life Skills Instructor devoted to promoting personal growth in individuals with learning difficulties and physical limitations. Focused on empowering others and boosting self-confidence. Good scheduler and motivator with organized approach to moving clients toward fulfilling and independent lives. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
11
11
years of professional experience
Work History
Life Skills Instructor
UCP Seguin Of Greater Chicago
05.2022 - Current
- Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
- Helped clients to identify challenges and set goals.
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Provided insight and ideas to promote client growth.
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Helped to integrate clients in local community by teaching important social and work-related skills.
Receptionist
Pro Salud Medical Center
08.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Invoiced patients accurately in line with charging guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Checked patient insurance, demographic, and health history to keep information current.
Warehouse Lead
Personal Creations
09.2015 - 07.2019
- Trained employees on equipment operation and safety protocols.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Supervised warehouse operations by managing employees during shifts.
- Oversaw daily operations and shipping and handling processes.
- Used hand-held scanners and physical logs to accurately track item movements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Shift Leader
SUBWAY®Restaurants
05.2012 - 05.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Analyzed sales figures and identified areas for improvement.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
No Degree - Early Childhood Education
Morton College
Cicero, ILHigh School Diploma -
Morton East High School
Cicero, IL06.2009
Skills
- Documenting Sessions
- Eligibility Requirements
- Client Documentation
- Life Skills Instruction
- Kitchen Safety
- Career Development
- Maintain Records
- Grant Reporting
- Prepare Reports
- Identifying Client Goals
- Supportive Counseling Techniques
- Personal Hygiene Practices
- Laundry Processes
- Meal Preparation
- Program Coordination and Execution
- Motivating Clients
- Positive Reinforcement Methods
- Behavioral Skills Development
- Scheduling and Appointment Setting
- Community Service Programs
- Problem-Solving Skills
- Interdisciplinary Teamwork
Languages
Spanish
Native or Bilingual
Timeline
Life Skills Instructor
UCP Seguin Of Greater Chicago
05.2022 - Current
Receptionist
Pro Salud Medical Center
08.2019 - 03.2020
Warehouse Lead
Personal Creations
09.2015 - 07.2019
Shift Leader
SUBWAY®Restaurants
05.2012 - 05.2015
No Degree - Early Childhood Education
Morton College
High School Diploma -
Morton East High School
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