Jessica Hernandez
Hialeah,FL
Summary
Knowledgeable Student and Leader talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity. Dependable and courteous team member with excellent administrative, customer service and financial management abilities. Organized and flexible with over six years of proven performance in fast-paced, high-stress environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Head of Post-Closing
Nu World Title
Doral, FL
01.2021 - Current
- Process, review for completeness, and organize the closing file.
- Ensure all files are audited, shipped, and sold correctly.
- Prepare and audit loan files promptly and review signed settlement documents for accuracy.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Oversees compliance with bank policies and ensures the title and lender are listed accurately on all paperwork.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Wrote agendas and notes and sent out automatic notifications for upcoming meetings.
- Inputted information from customer calls and onsite service visits into the company's system using Microsoft Word.
Front Desk Receptionist
Kids S.P.O.T
Hollywood, FL
09.2019 - 08.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered and directed incoming calls using multi-line telephone system.
- Managed customer complaints and rectified issues to complete satisfaction.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Assisted with administrative tasks, including filing, answering phones and verifying insurance.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Assistant Store Manager
Cotton On Group
Pembroke Pines, FL
09.2017 - 09.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Taught staff how to handle difficult situations with calm and professionalism.
- Grew repeat business 50% by providing superior customer service.
- Met frequently with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
- Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
- Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
Education
Master of Arts - Criminal Justice
Saint Thomas University
Opa-locka, FL12-2022
Bachelor of Arts - Criminal Justice
Saint Thomas University
Opa-locka, FL12-2021
Skills
- Bilingual
- Teamwork and Collaboration
- Time Management
- Advocacy
- Public Speaking
- Professional Phone Etiquette
- High-Energy Attitude
- Leadership Training and Development
- Interpersonal skills
- Self-Directed Mindset
- Inbound and Outbound Calling
- Organizational Strengths
- Microsoft Office and Excel expertise
- Problem-Solving and Reasoning
- Documentation and Reporting
- Multitasking
- Business Development Understanding
- Inventory Control
- Data Review
- File/Record Legal Documents
- Analytical and Quantitative Skills
- Customer Oversight
- Billing and Invoicing
- Sales Strategy Development
Certification
- Notary Public - Commission #HH230052 - Expires 02/17/2026.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Head of Post-Closing
Nu World Title
01.2021 - Current
Front Desk Receptionist
Kids S.P.O.T
09.2019 - 08.2020
Assistant Store Manager
Cotton On Group
09.2017 - 09.2019
Master of Arts - Criminal Justice
Saint Thomas University
Bachelor of Arts - Criminal Justice
Saint Thomas University
- Notary Public - Commission #HH230052 - Expires 02/17/2026.
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