Jessica Hernandez
Rocklin,CA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
26
26
years of professional experience
Work History
Senior Staff Assistant
Kaiser Permanente Roseville
05.2017 - Current
- Prepare and analyze various reports including Care Experience HCAPHS data, Non-Compliance reports, and Daily Task Audits
- Answer routine questions and provide information related to general department operations, policies, and procedures, using discretion for matters about confidential and sensitive information
- Schedules appointments, and plans for meetings, conferences, and travel
- Provide routine to moderately complex administrative support for operations and procedures of adult, maternal child, and peri-op services departments
- Handles and frequently accesses highly confidential and sensitive information
- Initiates any follow-up action
- Receives and screens telephone calls, letters, and/or visitors
- Determine when to appropriately refer inquiries, requests, or issues to thedirector, managers, or human resources consultant, then follow up to ensure resolution on behalf of the leadership team
- Organizes and prepares routine correspondence for the adult director and department managers, as well as reports, spreadsheets, presentations, and various forms of communication requiring the integration of multiple office technology and software applications
- May act as the department's office resource for word processing and spreadsheet application
- Assists with tracking department budget
- Tracks and compiles expenses to prepare monthly expense reports
- Onboard new hires and transfers helping with communications and submissions for appropriate access
- Assist in all onsite and community activities, including planning and facilitating.
Senior Support Services Rep.
Kaiser Permanente Roseville
04.2004 - 05.2017
- Organized and expedited the workflow among department employees and evaluated replacements within the department daily
- Oversaw the orientation/training among employees, and informed management of any barriers
- Answered routine questions and provided information about department orientations, policies, and procedures, and knowledgeable in Seiu-Uhw and CNA collective bargaining agreements
- Provided routine to moderate administrative support for the operations and procedures of the department
- Researches and collects complex information to complete project milestones and/or reports
- Identifies requirements for end-user systems applications and designs and implements systems and processes to allow access to data and to safeguard data integrity
- Participates in various complex special projects and provides analytical back-up support
- Interfaces with KP employees across multiple organizations and external parties as a liaison for the department/function
- Provide complex administrative and project support to management using advanced MS Office skills (Word, Excel, MS Project, and/or PowerPoint)
- Responsible for planning, coordinating, and maintaining staff schedules
- Reviewed employee requests for time off and paid time availability
- Processed payroll using the KP Time system to ensure employees are paid by both CNA and UHW CBA and KP policies and guidelines
- Ensure sufficient, qualified staff following the GRASP daily
- Generate daily reports describing variances between GRASP requirements and actual staffing needs.
Cashier/Receptionist
Kaiser Permanente Roseville
02.2002 - 04.2004
- Greet and assist patients by following appropriate patient registration/check-in policies and procedures
- Verify and update all demographic information
- Collect co-pays and fees
- Manage electronic in-basket; use note function where applicable to document prepayments; obtain a patient medical record number when necessary; order Health Plan cards as needed.
Patient Care Technician
Kaiser Permanente Sacramento
10.1999 - 02.2002
- Ambulated, turned, and repositioned patients
- Assisted with activities of daily living, including, but not limited to bathing, toileting, providing water, answering phones, and oral care
- Worked as a sitter by providing care including hygiene, nutrition, mobility, monitoring, and engaging the patient in diversional and therapeutic activities
- Maintain a clean and safe environment by providing a newly admitted patient with supplies ensuring a clean and tidy bedside, and neat linens.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Medical Records Clerk
Kaiser Permanente
06.1998 - 10.1999
- Pulled and filed patient charts for appointments using a standardized filing system
- Delivered and picked up charts to various departments for patient care throughout the facility.
Education
Bachelor of Science - Applied Human Resources Management
Grand Canyon University
Phoenix, AZ07.2025
Associate of Applied Science - Business Accounting
Heald College
Roseville, CA10.2003
Associate of Applied Science - Business Software Administration
Heald College
Roseville, CA01.2003
Skills
- Mentoring Staff
- Scheduling appointments
- Office Management
- Document Preparation
- Logistical Planning
References
References Upon Request
Timeline
Senior Staff Assistant
Kaiser Permanente Roseville
05.2017 - Current
Senior Support Services Rep.
Kaiser Permanente Roseville
04.2004 - 05.2017
Cashier/Receptionist
Kaiser Permanente Roseville
02.2002 - 04.2004
Patient Care Technician
Kaiser Permanente Sacramento
10.1999 - 02.2002
Medical Records Clerk
Kaiser Permanente
06.1998 - 10.1999
Bachelor of Science - Applied Human Resources Management
Grand Canyon University
Associate of Applied Science - Business Accounting
Heald College
Associate of Applied Science - Business Software Administration
Heald College
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