Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Hernandez

Spanish Fork,UT

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a position with a growing company! Ready to help the team achieve company goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Thanks for taking the time and for the consideration

Overview

14
14
years of professional experience

Work History

Student Records Specialist

Mountainland Technical College
08.2023 - Current
  • Registered Students for courses, took payment and created records for each individually
  • Collaborated with cross-functional teams to achieve project goals on time
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Fostered positive relationships among teachers, students, parents, and other stakeholders through effective communication strategies.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.

Office Manager/custome

M&T’s Lawn and Yard
05.2022 - 09.2023
  • Customer Service
  • Scheduling; Teams, Individual jobs, as well as scheduling weekly routes and team assignments.
  • Ran invoices, Handled Billing
  • Answer calls, E-mails and Texts
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Plan out monthly job schedules
  • Kept up with social media advertising

Engage Teacher

Franklin Discovery Academy
01.2017 - 01.2022


  • Taught students responsibility, respect and ownership of their school and much more
  • Worked cooperatively with other teachers, administrators, and parents to help students
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Created and developed lesson plans to meet students' academic needs.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

Waitress/Server

Cracker Barrel
01.2014 - 01.2015


  • I provided great guest service in a fast paced restaurant
  • Excellent Customer Service was the main goal
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Customer Service/ Cashier, •Cashier

Steve’s Crest And UHaul,
01.2011 - 01.2014


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Took payments from the owners Renters. He had apartments and cars he sold in this business.
  • Ran u-haul online
  • Safety and emissions tests
  • Answered phones


Education

UVU
Orem, UT
2006

High School Diploma -

Provo High School
2005

Skills

  • Administration assisting
  • Food handlers permit
  • Computer skills
  • Scheduling and Coordinating
  • Office Skills
  • Social Media Updating
  • Customer Retention
  • Customer Relations and Communications

Timeline

Student Records Specialist

Mountainland Technical College
08.2023 - Current

Office Manager/custome

M&T’s Lawn and Yard
05.2022 - 09.2023

Engage Teacher

Franklin Discovery Academy
01.2017 - 01.2022

Waitress/Server

Cracker Barrel
01.2014 - 01.2015

Customer Service/ Cashier, •Cashier

Steve’s Crest And UHaul,
01.2011 - 01.2014

UVU

High School Diploma -

Provo High School

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Jessica Hernandez