Jessica Hernandez
Spanish Fork,UT
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a position with a growing company! Ready to help the team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Thanks for taking the time and for the consideration
Overview
14
14
years of professional experience
Work History
Student Records Specialist
Mountainland Technical College
Spanish Fork
08.2023 - Current
- Registered Students for courses, took payment and created records for each individually
- Collaborated with cross-functional teams to achieve project goals on time
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered positive relationships among teachers, students, parents, and other stakeholders through effective communication strategies.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
Office Manager/custome
M&T’s Lawn and Yard
Orem
05.2022 - 09.2023
- Customer Service
- Scheduling; Teams, Individual jobs, as well as scheduling weekly routes and team assignments.
- Ran invoices, Handled Billing
- Answer calls, E-mails and Texts
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Plan out monthly job schedules
- Kept up with social media advertising
Engage Teacher
Franklin Discovery Academy
01.2017 - 01.2022
- Taught students responsibility, respect and ownership of their school and much more
- Worked cooperatively with other teachers, administrators, and parents to help students
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Created and developed lesson plans to meet students' academic needs.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Waitress/Server
Cracker Barrel
01.2014 - 01.2015
- I provided great guest service in a fast paced restaurant
- Excellent Customer Service was the main goal
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service/ Cashier, •Cashier
Steve’s Crest And UHaul,
01.2011 - 01.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Took payments from the owners Renters. He had apartments and cars he sold in this business.
- Ran u-haul online
- Safety and emissions tests
- Answered phones
Education
UVU
Orem, UT2006
High School Diploma -
Provo High School
2005
Skills
- Administration assisting
- Food handlers permit
- Computer skills
- Scheduling and Coordinating
- Office Skills
- Social Media Updating
- Customer Retention
- Customer Relations and Communications
Timeline
Student Records Specialist
Mountainland Technical College
08.2023 - Current
Office Manager/custome
M&T’s Lawn and Yard
05.2022 - 09.2023
Engage Teacher
Franklin Discovery Academy
01.2017 - 01.2022
Waitress/Server
Cracker Barrel
01.2014 - 01.2015
Customer Service/ Cashier, •Cashier
Steve’s Crest And UHaul,
01.2011 - 01.2014
UVU
High School Diploma -
Provo High School