Jessica Hernandez
Sylmar,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Ride Operator
Universal Studios
01.2023 - Current
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
Ride Operator Lead
Six Flags Magic Mountain
04.2021 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
High School Diploma -
Opportunities For Learning
Arleta Ca06-2022
Skills
- Customer service
- Equipment inspection
- Safety management
- Teamwork
- Dependable
- Courteous
- Communication skills
- Adaptability
- Empathy
Timeline
Ride Operator
Universal Studios
01.2023 - Current
Ride Operator Lead
Six Flags Magic Mountain
04.2021 - 12.2023
High School Diploma -
Opportunities For Learning
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