Jessica Hernandez
Perry,OH
Summary
Detail-oriented banking professional with over 14 years of experience in customer service and compliance. Skilled in account management and digital banking education, delivering high-quality service to foster customer loyalty and satisfaction.
Overview
20
20
years of professional experience
Work History
Associate Banker
JPMorgan Chase
Madison, OH
08.2011 - Current
- Assisted clients with account inquiries and banking services.
- Processed transactions efficiently while maintaining compliance with regulations.
- Supported branch operations through accurate data entry and record management.
- Assisted customers with account opening and maintenance.
- Established strong relationships with customers to increase customer loyalty.
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Assisted in training new employees as needed.
- Educated clients on digital banking tools and services available to them.
- Collaborated with team members to enhance customer service experiences.
- Participated in team meetings to discuss strategies for improving service delivery.
- Resolved client issues promptly, ensuring satisfaction and loyalty.
- Ensured compliance with banking regulations and procedures in daily operations.
- Educated customers about the features and benefits of different types of banking products offered by the bank.
- Helped customers understand and use mobile applications and online banking.
- Completed daily cash balancing and operated ATMs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Assisted customers by answering banking questions and recommending solutions.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Trained new employees on banking products, services, and compliance standards, fostering a knowledgeable workforce.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Prepared official checks for customer and internal bank needs.
Manager
Perry Family Restaurant
Perry, Ohio
03.2006 - 02.2015
- Managed daily restaurant operations and staff scheduling effectively.
- Trained new employees on customer service and food safety practices.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed staff schedules to meet peak service demands efficiently.
- Oversaw inventory management and ensured proper stock levels.
Education
High School Diploma -
Perry High School
Perry, OH06-2001
Skills
- Transaction processing
- Financial compliance
- Account management
- Digital banking
- Customer education
- Customer relationship management
Timeline
Associate Banker
JPMorgan Chase
08.2011 - Current
Manager
Perry Family Restaurant
03.2006 - 02.2015
High School Diploma -
Perry High School