Jessica Hernandez
Eldridge
Summary
Motivated and fast-paced learner with the ability to quickly adapt to new skills and work environments. Dedicated to delivering high-quality results and maintaining a strong work ethic in every situation. Strong interpersonal and communication skills, with the ability to confidently initiate conversations and build positive relationships. Experienced working both independently and as part of a team, including previous leadership experience training and guiding team members. Bilingual in English and Spanish, fluent in both written and verbal communication.
Overview
5
5
years of professional experience
Work History
Process Guide
Amazon
Davenport, IA
05.2025 - Current
- Assisted in optimizing workflow processes to enhance operational efficiency.
- Supported inventory management through accurate tracking and timely reporting.
- Collaborated with team members to maintain safety standards and protocols.
- Executed tasks in accordance with company guidelines to ensure quality control.
- Facilitated training programs for new employees to meet performance standards.
- Supported maintenance of problem-solving processes to ensure effective resolution of issues.
- Adapted quickly to new systems and procedures, contributing to team productivity.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Enhanced team productivity by conducting regular training sessions in response to new changes
Member Service Representative
YMCA
Eldridge, IA
04.2024 - 05.2025
- Assisted members with program registration and account inquiries to enhance satisfaction.
- Provided information on facility amenities and services, fostering a welcoming environment.
- Handled membership renewals and updates, ensuring accurate record-keeping.
- Collaborated with team members to facilitate community events and activities.
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Delivered comprehensive training to customers on effective machine usage to enhance operational efficiency.
Bank Teller
Ascentra Credit Union
Moline, IL
04.2022 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Promoted credit union services through enthusiastic cross-selling efforts to support member financial needs.
- Assisted in monitoring daily ATM settlements. Supported processing of overnight drop-off transactions. Helped members with requests for check and statement copies
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Warehouse Worker
Smith Filter Corporation
Moline, IL
12.2020 - 12.2021
- Assisted in training new employees on safety protocols and operational procedures.
- Maintained cleanliness and organization of work areas, adhering to safety regulations consistently.
- Collaborated with team members to meet daily production targets and improve overall efficiency.
- Consistently lifted materials weighing as much as 50 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
Education
High School Diploma -
Moline High School
Moline, ILSkills
- Standard operating procedures
- Coaching and mentoring
- Collaborative mindset
- Innovation and creativity
- Microsoft Suite
- Customer service
- Verbal and written communication
- Goal oriented
- Conflict resolution
- Quality control
- Complex Problem-solving
- Multitasking Abilities
- Reliability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Process Guide
Amazon
05.2025 - Current
Member Service Representative
YMCA
04.2024 - 05.2025
Bank Teller
Ascentra Credit Union
04.2022 - 05.2023
Warehouse Worker
Smith Filter Corporation
12.2020 - 12.2021
High School Diploma -
Moline High School