Jessica Hernandez
San Antonio Metropolitan Health District, City of San Antonio
San Antonio,USA
18
years of professional experience
Dedicated public health professional with extensive experience in immunization programs, quality assurance, provider education, and community outreach. Skilled in program coordination, compliance monitoring, staff training, process improvement, and stakeholder engagement. Proven ability to build strong relationships with healthcare providers, analyze program data, and develop solutions that improve operational efficiency and public health outcomes. Recognized for exceptional communication, organizational, and leadership skills, with a commitment to advancing health equity, promoting preventive care, and strengthening community health through education and collaboration.
Work History
HEALTH PROGRAM SPECIALIST
4 Years 4 Months- Serve as a primary liaison between the San Antonio Metropolitan Health District and healthcare providers, supporting quality assurance initiatives and implementation of the CDC's Immunization Quality Improvement for Providers (IQIP) strategy to improve vaccination rates throughout Bexar County.
- Conduct comprehensive compliance reviews and site assessments for physician offices, hospitals, and clinics participating in the Texas Vaccines for Children (TVFC) Program, ensuring adherence to CDC, DSHS, and local program requirements.
- Deliver technical assistance, immunization education, and individualized provider training to support best practices in vaccine storage, handling, administration, and documentation.
- Review vaccine order documentation for accuracy, completeness, and regulatory compliance, helping ensure proper vaccine accountability and program integrity.
- Generate detailed provider assessment reports, analyze immunization coverage data, and develop targeted quality improvement action plans to strengthen vaccination practices and increase patient protection.
- Prepare and submit monthly, quarterly, and semi-annual program reports while maintaining accurate records and supporting data-driven decision-making.
- Assist providers with enrollment, re-enrollment, and troubleshooting within the Vaccine Allocation and Ordering System (VAOS), ensuring timely access to vaccines and program resources.
- Train, mentor, and provide ongoing guidance to new and existing employees on program procedures, systems, and operational best practices, supporting workforce development and knowledge transfer.
- Collaborate across teams and routinely assist colleagues with responsibilities outside assigned duties to maintain continuity of operations and achieve program objectives.
- Lead efforts to improve internal documentation, standard operating procedures, and workflow processes, increasing efficiency, strengthening consistency, and enhancing overall program performance.
- Develop educational resources addressing HPV vaccination, vaccine confidence, and vaccine hesitancy, supporting provider engagement and community health education initiatives.
- Build and maintain productive relationships with healthcare providers, community partners, and stakeholders to advance public health goals and improve access to immunization services.
ADMINISTRATIVE ASSOCIATE
9 Months- Managed the meticulous planning and scheduling of monthly site visits for enrolled TVFC provider offices, aligning with the designated site visit schedule.
- Adeptly organized and prepared comprehensive TVFC and TVFC/IQIP site visit folders, ensuring each contained the requisite materials for a successful visit. This involved the thorough gathering of all necessary documents and meticulous oversight of provider certificates, guaranteeing up-to-date training and Data Logger certifications before submitting the folder to the Health Program Specialist.
- Executed various administrative duties, including the systematic scanning of all documents post-site visit, active participation in record retention, and proactive management of email reminders to providers. Established and maintained a template for tracking Data Logger expirations, introducing an innovative approach to collecting training certificates, Data Logger certificates, and Vaccine Management plans at each visit, ensuring comprehensive documentation.
- Engaged in continuous professional development by participating in meetings and trainings hosted by key organizations such as CDC, DSHS, and Metropolitan Health District, as directed by the Supervisor. Demonstrated commitment to enhancing program knowledge and personal growth.
- Contributed to operational efficiency by assisting with purchase requests, coordinating print orders, and maintaining effective communication with vendors to ensure timely and accurate order fulfillment.
HEALTH PROGRAM SPECIALIST II, STABILITY STAFFING
8 Months- Responsible for contacting over 5,000 patients with laboratory-confirmed, probable, and suspected diagnoses of COVID-19 to provide health education and guidance in order to interrupt ongoing disease transmission.
- Maintained compliance with HIPPA, Input data collected in the system, Provided Resources as needed to the community.
- Represent the City of San Antonio over the phone, made calls to parents of school aged children to conduct interviews, Weekly meetings to keep the team updated on the COVID-19 Numbers at schools.
- Kept in contact with school districts checking in to see if they needed any resources or guidance.
- Kept current in resources available to community and new city ordinances pertaining to COVID-19.
COMMUNITY HEALTH WORKER, STABILITY STAFFING
3 Months- Went out into the community and handed out flyers with COVID-19 resources and announcements, made relationships with over 45 local businesses to leave handouts and flyers, collected data from community members pertaining to COVID-19.
- Presented information to our team in our daily briefings, Assisted in COVID-19 Call center.
- Took calls from residents needing assistance with resources and testing sites, took call pertaining to complaints and assisted the community with information of where to collect testing results.
PATIENT CARE COORDINATOR
9 Years 5 Months- Established a strong work network by building professional relationship with physicians and fellow employees.
- Served as an advisory resource by providing patient and family care expertise, communicated with patients to ensure the quality of care and develop care plans.
- Helped assist in preparing for 6 OSHA trainings, made sure staff was up to date on trainings, communicated with physicians in any possible violations of OSHA to be complying.
- Helped supervisor prepare for yearly Community Smile Project.
BEXAR COUNTY DETENTION OFFICER
2 Years 3 Months- Conducted thorough inspections of cells and performed random searches of common areas to ensure safety. Monitored inmate behavior to mitigate risks and supervised daily activities to promote a secure environment.
- Identified potential threats and effectively de-escalated conflicts while maintaining a calm and professional demeanor.
- Ensured the control, security, and well-being of inmates always.
- Enforced resident behavior management protocols and wrote reports for infractions.
- Promoted safety, order, and functionality of Bexar County Jail facility.
Education
Associate of Arts
Date of Completion: August 2022
Skills
Knowledge of TVFC/ IQIP Program
Organizational and Prioritization Skills
Cross-Functional Team Collaboration
Effective verbal and written communication skills.
Quality Assurance and Compliance Monitoring and provider education and technical assistance.
Microsoft Excel
Word
PowerPoint
Outlook and Teams
Adaptability and Problem Solving
REDCap
PEAR
and VAOS
Staff training and Mentorship.
Data Analysis and Documentation Review.
Word
PowerPoint
and Excel Software’s
Accomplishments
- Train and mentor new and existing staff on program procedures, systems and best practices supporting employee development and operational consistency.
- Provide cross-functional support by assisting colleagues with duties outside assigned responsibilities to ensure continuity of operations and timely completion of program objectives.
- Collaborate with multidisciplinary teams to identify process improvements and implement solutions that increase productivity and service quality.
- Help Created SOPS and updated SOPS as needed.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
ACTIVITIES
I hold a certification as a Community Health Worker. I have been a member of the HPV Coalition for the last four years. I am enrolled in the Trauma-Informed Mentor Program to support my colleagues during challenging times and contribute to positive changes in our work environment. I have completed training in PowerPoint, Excel (Levels I, II, and III), Personal Development (Levels I and II), and Grant Writing. I have attended multiple webinars focused on vaccines, including HPV vaccines and addressing vaccine hesitancy. I also currently enrolled in the Urban Management Association of South Texas. I try to take advantage of trainings and programs that will better myself and the community. I hold a certification as a Community Health Worker. I have been a member of the HPV Coalition for the last four years. I am enrolled in the Trauma-Informed Mentor Program to support my colleagues during challenging times and contribute to positive changes in our work environment. I have completed training in PowerPoint, Excel (Levels I, II, and III), Personal Development (Levels I and II), and Grant Writing. I have attended multiple webinars focused on vaccines, including HPV vaccines and addressing vaccine hesitancy. I also currently enrolled in the Urban Management Association of South Texas. I try to take advantage of trainings and programs that will better myself and the community.
Timeline
HEALTH PROGRAM SPECIALIST
San Antonio Metropolitan Health District, City of San Antonio
03.2022 - CurrentRead More
ADMINISTRATIVE ASSOCIATE
San Antonio Metropolitan Health District, City of San Antonio
06.2021 - 03.2022Read More
HEALTH PROGRAM SPECIALIST II, STABILITY STAFFING
San Antonio Metropolitan Health District, City of San Antonio
10.2020 - 06.2021Read More
COMMUNITY HEALTH WORKER, STABILITY STAFFING
San Antonio Metropolitan Health District, City of San Antonio
07.2020 - 10.2020Read More
PATIENT CARE COORDINATOR
Monarch Dental
02.2011 - 07.2020Read More
BEXAR COUNTY DETENTION OFFICER
Bexar County Adult Detention Center, Bexar County
11.2008 - 02.2011Read More
St. Phillips College
Associate of Arts
Read More