Jessica Hess
Sebring
Summary
Solid operations management professional with record of accomplishment as Lead Supervisor in fast paced environments. Flexible approach for changing production loads and equipped with sound understanding of effective safety policies. Always ready to pitch in and help employees complete daily workloads.
Overview
7
7
years of professional experience
Work History
Guest Services Event Lead Supervisor and Security
Sebring International Raceway
03.2022 - Current
- Creating the schedule for the 12 Hours of Sebring and many other events.
- Coordinate with other departments such as marketing and security to ensure events run as smoothly as possible.
- Make sure myself and my team are in place to handle any situation that may arise, such as medical emergencies, working with police if a fan needed to be escorted off property, police escorts and security for executives, last minute scheduling changes, making sure lunch is served from anywhere to 100 – 300 people twice a day.
- Having the ability to multitask and make decisions in a matter of seconds.
Customer Service Representative – Full-time Telecommuter
Alorica
02.2021 - 12.2022
- Provide customer service support for Duke Energy in North/South Carolinas.
- Assisting individuals with power outages, disconnects, payment plans and re-instating service.
Customer Service Representative
Results Companies
08.2019 - 02.2020
- Provided customers with assistance with Disney + account access, software updates, overcharges, credits, etc.
- Additional responsibilities included assisting coworkers in achieving higher scores on customer service excellence.
Education
High School Graduate -
Sebring High School
Sebring01-2016
Skills
- Microsoft Office products (Word, Excel, and PowerPoint)
- Effective Listening
- Professionalism
- Quick learner
- Leader
- Multitasker
- Team management
- Motivational techniques
- Schedule development
- Operations management
- Project management
- Documentation and reporting
- Verbal and written communication
- Policy and procedure development
Timeline
Guest Services Event Lead Supervisor and Security
Sebring International Raceway
03.2022 - Current
Customer Service Representative – Full-time Telecommuter
Alorica
02.2021 - 12.2022
Customer Service Representative
Results Companies
08.2019 - 02.2020
High School Graduate -
Sebring High School