Jessica Hicks
Holiday,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Officer Manager
Economy Pool Supplies And Service
07.2020 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Addressed public questions, complaints and requests and provided necessary assistance.
- Sending out invoices an collecting monthly payments.
- Use excel to keep track of all sales that get done each month.
- Setting up new accounts for customers and getting their services started.
- Selling new equipment and upgrading services.
Administrative Assistant
Kernaghanmoore Speech Therapy
01.2019 - 06.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Running eligibilities through insurance companies, Making sure I have all the authorizations done the day before my clients come in.
- Collecting co-pays and billing them out at the end of their session .
Health Data Coordinator
Conviva Care Solutions
03.2017 - 01.2019
- Served as a point-of-contact for external partners and clients, addressing inquiries or concerns related to data-sharing agreements and protocols.
- Maximized efficiency within teams by establishing clear procedures for task delegation and progress tracking related to data initiatives.
- Ensured timely completion of projects by efficiently coordinating cross-functional teams involved in data management activities.
- Facilitated communication between departments, ensuring alignment of data-related objectives and strategies.
- Ability to work with multi-line phone service, I answer and make calls through out the day.
- Requesting records from insurance companies, doctors offices, hospitals.
- Scanning in reports, any records that I receive from another office or any that a patient brings in to put in their chart.
Assistant Manager
Dunkin' Donuts
02.2013 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Gulf High School
New Port Richey, FLSkills
- Work Coordination
- Report Writing
- Strategic Planning
- Innovation and Creativity
- Attention to detail
- Teamwork
- Sales Experience
- Problem Solving
Timeline
Officer Manager
Economy Pool Supplies And Service
07.2020 - Current
Administrative Assistant
Kernaghanmoore Speech Therapy
01.2019 - 06.2020
Health Data Coordinator
Conviva Care Solutions
03.2017 - 01.2019
Assistant Manager
Dunkin' Donuts
02.2013 - 03.2017
High School Diploma -
Gulf High School