Jessica Hicks
Shawnee,KS
Summary
I am a dedicated professional with strong crisis de-escalation and effective communication skills. Experienced in coordinating care and resources for clients with mental health needs, ensuring comprehensive support and positive outcomes.
Overview
9
9
years of professional experience
Work History
Strenths Based Case Manager
Johnson County Mental Health Center
10.2011 - 06.2020
- Worked on the Mobile Crisis Response Team's Crisis hotline providing support to those in crisis including people with suicidal ideation, self-harming behaviors, and all types of mental health concerns.
- Provided clients with Severe and Persistent Mental Illness with care coordination and supportive services.
- Assisted clients in accessing appropriate services such as therapy, community resources and healthcare
- Developed individualized care plans to address client needs and promote recovery.
- Coordinated resources and services to support clients in achieving mental health goals.
- Facilitated communication between clients, families, and multidisciplinary teams to ensure comprehensive care.
- Monitored client progress and adjusted treatment plans based on ongoing assessments.
- Documented each client appointment in Electronic Medical Record.
- Was trained in Strengths Based Case Management, CPI, Mandt, Trauma Informed Care and a variety of therapeutic techniques.
- Became a Certified Mental Health First Aid trainer
Education
Bachelor of Social Work - Social Work
University of Kansas School of Social Welfare
Lawrence, Kansas05-2013
Skills
- Skilled in assessment and evaluation of risk of suicide and known to have excellent clinical jugement
- Proficient in various evidence-based techniques to minimize mental health related situations including mindfulness, Dialectical Behavior Therapy and Cognitive Behavioral Therapy
- Below are categories I am strongly knowledgeable of:
- Mindfulness
- Crisis de-escalation
- Self-care strategies
- Problem solving
- Motivational interviewing
- Community Resources
- Client needs assessments
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
Timeline
Strenths Based Case Manager
Johnson County Mental Health Center
10.2011 - 06.2020
Bachelor of Social Work - Social Work
University of Kansas School of Social Welfare