Jessica Hill
St. Louis,MO
Summary
Ambitious Director of Catering & Dining Services with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
6
6
years of professional experience
Work History
Director of Catering & Dining Services
Fresh Ideas (Compass Group)
Clayton, MO
02.2023 - Current
- Assist clients with menu planning and food & beverage coordination
- Works with Director of Campus Services to plan and coordinate special events on campus for internal and external clients
- Develop and recommend changes in policies and procedure as it relates to the Food Service Department
- Ensures that quality standards are met in all areas of the facility as it relates to the appearance, levels of maintenance and cleanliness
- Monitors the safe and sanitary production and distribution of food
- Develops menu cycles, including enlisting student staff & faculty feedback, attends related planning meetings and ensures the accurate production and posting of finalized menus
- Provide nutrition information as needed for students with special dietary needs
- Assist Executive Chef in culinary operation on a daily basis
- Monitors Fee and P&L accountability: manage payroll, purchasing, weekly inventory, waste cost analysis and forecasting in order to meet financial goals
- Collect and analyze monthly reports to send to client for billing
- Provides positive, effective and enthusiastic leadership to create a work environment that affords all staff the ability to learn, grow personally, and enjoy the balance of professional and personal life.
Director of Dining Services
Bon Appetit (Compass Group)
Clayton, MO
05.2022 - 02.2023
- Maintain excellent relationships with customers, students and the clients as well as other departments
- Manage food service operations in accordance with the approved budget while providing the client with the maximum value for the dollars spent
- Work with the Head Sous Chef and Executive Chef in creating menus and providing top quality food
- Drive profitability of the account by executing all menus, promotions and programs as outlined by the Food and Beverage General Manager in accordance with Bon Appetit guidelines
- Interview, hire, train and develop team members in accordance to Bon Appetit guidelines, including candidate recruitment, onboarding, human resource issues/coaching, developing employee job specific handbook and maintaining personnel records to ensure company compliance
- Inputs and verifies payroll weekly for accuracy and processing with regards to paid time off usage, tips and tip out paid to employees
- Oversees the day to day operations of a full service restaurant along with optimizing the overall office productivity.
Bar Manager
Shisha Lounge
St. Louis, MO
07.2020 - 05.2022
- Manage service contracts with outside vendors including third-party entertainment vendors
- Coordinate all events including but not limited to birthdays, anniversaries, private parties, fundraisers and promotional events
- Utilizes strong social and networking skills to draw business into the company and distribute promotional event materials
- Increased VIP business by 4+% by referrals and networking
- Control Profit & Loss by following cash control, security procedures, monitoring inventory, managing labor and reviewing financial reports
- Maintain cost of goods sold, nightly comps, recap reports and safe audits by overseeing inventory counts
- Complete financial and personnel/payroll related administrative duties accurately and in accordance with company policies
- Recruit, train and hire team members; train, supervise and motivate; take disciplinary actions and terminate team members when necessary.
FOH/Kitchen Manager
Buffalo Wild Wings
St. Louis, MO
11.2018 - 03.2020
- Maintains food quality standards
- Oversees all phases of food procurement, production and service including inventory and ordering, storage and rotation, food preparation, recipe adherence and plate presentation
- Conducts daily line checks and food reviews
- Ensures that clear feedback is provided to the entire kitchen crew including management
- Supervise the efficient and effective operation of complete food service operations, ensuring compliance with all local requirements
- Manage the cash handling process including reconciling the bank deposits into the system
- Transport weekly bank deposits when needed
- Sets up operational goals and follow up plans for the work unit
- Directs and holds all working staff accountable for these goals
- Ensures all staff is properly trained and has the tools and equipment needed to effectively carry out their job functions
- Ensures all health and safety protocols are adhered to including all up to date shot records.
Education
High School Diploma -
Riverview Gardens Senior High School
St Louis, MO05.2002
Skills
- Food Safety Compliance
- Menu development and nutrition planning
- Event planning proficiency
- Food Safety
- Budget management and financial forecasting
- Payroll processing and hunan resources management
Timeline
Director of Catering & Dining Services
Fresh Ideas (Compass Group)
02.2023 - Current
Director of Dining Services
Bon Appetit (Compass Group)
05.2022 - 02.2023
Bar Manager
Shisha Lounge
07.2020 - 05.2022
FOH/Kitchen Manager
Buffalo Wild Wings
11.2018 - 03.2020
High School Diploma -
Riverview Gardens Senior High School