Loreena Shields
Las Vegas
Summary
Hardworking, dependable, and committed professional with extensive experience in the food and beverage hospitality industry. Possessing a wide range of transferable skills that contribute to product development and sales margin growth. A quick learner and dedicated team player, adept at managing dining services operations, including staff supervision and quality control. Utilizes strategic planning and effective communication to enhance dining experiences. Demonstrated track record of implementing efficient processes and maintaining high service standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dining Services Director
Brookdale Assisted Living
01.2023 - 02.2025
- Led cross-functional teams during special events, ensuring seamless coordination and execution of high-quality service.
- Increased employee retention through effective training programs and promoting a positive workplace culture.
- Kept inventory levels in line with expected demands.
- Strengthened controls to minimize waste and reduce costs.
- Collaborated with culinary team to develop innovative menus that catered to diverse dietary preferences and requirements.
- Streamlined daily operations by optimizing staff scheduling and resource allocation.
- Managed risk effectively by identifying potential issues in advance and implementing proactive measures to address them.
Dining Services Director
Aviva at Fitzsimons Acute Rehab
12.2018 - 12.2022
- Preparing breakfast, lunch and dinner for residents
- Food prep, daily cleaning, washing dishes, working with head Chef to create weekly menus and diet cards
- Ordering and inventory as well as scheduling
- Anything that needs to be done in department to fulfill residents needs
- Increased employee retention through effective training programs and promoting a positive workplace culture.
- Led cross-functional teams during special events, ensuring seamless coordination and execution of high-quality service.
- Kept inventory levels in line with expected demands.
- Strengthened controls to minimize waste and reduce costs.
- Collaborated with culinary team to develop innovative menus that catered to diverse dietary preferences and requirements.
- Streamlined daily operations by optimizing staff scheduling and resource allocation.
Cook/Prep 2nd Job
Harvard Square Retirement Community
08.2017 - 01.2019
- Big batch cooking as well as food to order residents can order food off of always available menu from open to close
- Serving and making sure food is plated attractively
- Food prep, putting away food when order comes in along with that making sure all food items are labled dated first in first out
- Doing whatever is needed to help and assist in kitchen to ensure we are serving great food to our residents
Kitchen Supervisor
Christian Living Communities
06.2015 - 08.2018
- Kitchen supervisor, Preparing meals, breakfast, lunch, and dinner according to our residents diets and needs
- Food prep as well as cleaning and food sanitation
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
Line Cook/Prep Cook, Host
Rock Bottom
07.2012 - 06.2015
- Line cook, food prep, training new employees, inventory, sanitation, customer service
Deli clerk
Safeway
10.2010 - 04.2013
- Company Overview: Deli
- Helping customers throughout the store, cashier, cooking, sanitation, inventory, training new employees
- Deli
Deli Clerk
King Soopers
08.2008 - 09.2010
- Helping customers throughout store, cashier, cooking, sanitation, inventory, training new employees, ordering product, traveling to other store locations
Customer Service/Sales
Youth Builders
02.2005 - 07.2008
- Receiving calls from clients about service at home or business, and making appointments for potential clients to schedule appointments for home renovations
Education
High school or equivalent -
Aurora Central High School
08.2002
Skills
- Driving
- Delivery driver experience
- Customer service
- Kitchen Management Experience
- Meal Preparation
- Restaurant Experience
- Culinary Experience
- Host/Hostess
- Strategic Planning
- Product Development
- Project Management
- Catering
- Cooking
- Mac OS
- Banquet Experience
- Food Production
- Food Safety
- Menu Planning
- Provide professional friendly service
- Follow all safety and sanitation policies
- Efficient
- Support other areas of restaurant
- Organized
- Experience preparing variety of foods
- Customer service /relations
- Microsoft Power Point
- Microsoft Word
- Cleaning
- Line Prep
- Inventory/Stocking
- Cleaning and sanitation
- Sanitation standards
- Food presentation
- Food safety compliance
- Schedule management
- Meal planning
- Employee scheduling
- Training oversight
Certification
- ServSafe
- Food Handler Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Dining Services Director
Brookdale Assisted Living
01.2023 - 02.2025
Dining Services Director
Aviva at Fitzsimons Acute Rehab
12.2018 - 12.2022
Cook/Prep 2nd Job
Harvard Square Retirement Community
08.2017 - 01.2019
Kitchen Supervisor
Christian Living Communities
06.2015 - 08.2018
Line Cook/Prep Cook, Host
Rock Bottom
07.2012 - 06.2015
Deli clerk
Safeway
10.2010 - 04.2013
Deli Clerk
King Soopers
08.2008 - 09.2010
Customer Service/Sales
Youth Builders
02.2005 - 07.2008
High school or equivalent -
Aurora Central High School
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