Jessica Hillsman
Birmingham,AL
Summary
Health sciences professional with advanced medical training and experience in neuroscience, behavioral health, and patient-centered care. Skilled in patient care coordination, healthcare administration, clinical documentation, patient education, and medical terminology. Trained in clinical decision-making, patient assessment, healthcare systems, and interdisciplinary care.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Pelham Internal Medicine
07.2026 - Current
- Managed patient check-in and check-out, including verifying demographics, insurance eligibility, copays, outstanding balances, required forms, and follow-up appointments.
- Processed patient insurance payments and billing.
- Provided front-desk and telephone support, answered patient calls, scheduled new and established patient appointments, confirmed upcoming appointments, and gathered required patient and insurance information.
- Managed electronic medical records and patient documentation, referrals, imaging reports, and other records into patient charts.
- Coordinated with other healthcare organizations with imaging orders, faxes, and medical-record requests to ensure information was processed and documented appropriately.
- Maintained daily office operations and administrative workflows, including appointment scheduling, end-of-day reconciliation, office organization, and maintaining a clean and prepared environment.
Medical Scribe
Superscribe, LLC
03.2018 - 08.2019
- Worked with physicians to document patient visit note
- Processed data and managed MEDITECH EMR program
- Typing and management in a fast-paced environment
- Used knowledge of medical procedure and examination terminology
- Documented data ensuring patient confidentiality
Education
Master of Health Sciences - undefined
Meharry Medical College
05.2020
B.S. - Neuroscience & Behavioral Biology
Emory University
05.2019
Skills
- Resilience and attention to detail
- Positive outlook
- Expertise in problem resolution
- EHR systems proficiency
- Advanced Microsoft Office skills
- Familiarity with Outlook, Adobe, and Canva
- Patient support enhancement
- Front desk operations
- Medical terminology
Research
- Vanderbilt University
- Conducted literature reviews on neurological and behavioral health conditions
- Collaborated with statisticians to create evidence based formulas for assessing public health conditions
- Co-author in peer-reviewed publication in Hospital Pediatrics journal
- Organized and reviewed data with problem solving, multitasking, and planning in a group setting
Clinical & Academic Training
- Medical Training Experience
- (Medical Withdrawal)
- Meharry Medical College
- Conducted structured patient history interviews and clinical assessments in simulated environments
- Assisted patients to complete clinical assessments
- Applied physiology, pathology and behavioral medicine knowledge to analyze patient cases
- Interpreted clinical tests and data to develop differential diagnoses
- Collaborated with interdisciplinary healthcare team members to meet patient-centered care goals
- Practiced empathetic communication and ethical decision making in healthcare scenarios
Timeline
Medical Receptionist
Pelham Internal Medicine
07.2026 - Current
Medical Scribe
Superscribe, LLC
03.2018 - 08.2019
B.S. - Neuroscience & Behavioral Biology
Emory University
Master of Health Sciences - undefined
Meharry Medical College