Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Hinson

Wilmington,NC

Summary

Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work.

Overview

20
20
years of professional experience

Work History

Senior Associate Service Partner

PAYCHEX INC
09.2022 - Current
  • Provides client and internal problem analysis/resolution with an emphasis on first-call resolution.
  • Delivers quality service to Paychex clients via phone, email, chat, and other avenues as assigned.
  • Walk clients through how to use the web product or mobile app technology.
  • Follows up on outstanding items to issue completion in compliance with established Service Level Agreement.
  • Maintain an intermediate working knowledge of industry policies and procedures.
  • Identifies opportunities for process improvement and works with leaders to implement.
  • Demonstrates intermediate skill level with systems and software packages, including HRIS, Salesforce, Paychex Flex, and Core Advanced.
  • Performs data input, maintaining strong prioritization and organization.
  • Document and process garnishments for bankruptcies, student loans, and child support orders.
  • Manage and update employee benefits information.

Payroll Specialist

OASIS OUTSOURING
06.2015 - 11.2017
  • Processed payroll timely and accurately for 90+ clients, deriving from multiple states on weekly, bi-weekly, semi-monthly, and monthly pay schedules.
  • Acted as a liaison between clients and internal departments within our organization.
  • Processed out-of-cycle payroll transactions including terminations, voids, replacement checks, bonus checks, hours missed from payroll.
  • Provided continuous training to clients on utilizing our client services products to promote self-sufficiency.
  • Analyzed PTO plans, implemented plan setups, and made adjustments when needed to the plan and/or employee balances.
  • Resolved payroll discrepancies quickly and successfully.
  • Provided customer service to clients and employees regarding payroll inquiries and issues.

Back Office Bookkeeping/Customer Service Representative

HOME DEPOT
11.2006 - 06.2015

Assistant Customer Service Manager

WINN DIXIE
06.2003 - 07.2006

Education

Completed Coursework Towards Degree - Psychology

Pasco Hernando State College
Brooksville, FL

High School Diploma -

Lecanto High School
Lecanto, FL
2004

Skills

  • Payroll Software Proficiency
  • Information Auditing and Verification
  • Processing Garnishments
  • Payroll Administration
  • Data Entry
  • Report Preparation and Review
  • Investigating Discrepancies
  • Year-End Activities
  • Customer Service

Timeline

Senior Associate Service Partner

PAYCHEX INC
09.2022 - Current

Payroll Specialist

OASIS OUTSOURING
06.2015 - 11.2017

Back Office Bookkeeping/Customer Service Representative

HOME DEPOT
11.2006 - 06.2015

Assistant Customer Service Manager

WINN DIXIE
06.2003 - 07.2006

Completed Coursework Towards Degree - Psychology

Pasco Hernando State College

High School Diploma -

Lecanto High School

Similar Profiles

CREATE PROFILE
Jessica Hinson