JESSICA HOCKADAY
Coordinator
Nottingham,MD
Summary
Resourceful Operations Coordinator known for high productivity and efficient task completion. Possess specialized skills in project management, process optimization, and logistics coordination. Excel in communication, problem-solving, and time management to drive operational success. Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.
Overview
18
18
years of professional experience
Work History
Production Coordinator
LEN THE PLUMBER
Baltimore, MD, MD
06.2024 - Current
- Pull permits for excavations in several different municipalities.
- Act as a liaison between departments, vendors, sales, and production to ensure optimal communication and output.
- Process and reconcile job tickets.
- Triage customer service issues, and follow up with customers on any concerns.
- Maintain various daily departmental spreadsheets (Excel).
- Ensured the acquisition and monitoring of necessary permits across projects.
- Coordinated excavation crew assignments for various projects.
- Facilitated payment collection for jobs from clients and vendors.
- Communicate with utilities regarding excavation issues.
- Maintain an updated scope of work for all jobs.
- Oversee crew timekeeping.
- Organized and managed the document filing system.
- Function as a backup for the Sales Coordinator.
- Conducted risk assessments to identify potential production issues.
- Supervised production staff, providing guidance and feedback.
- Managed the production calendar, scheduling tasks and deadlines.
- Managed movement of materials and product through production.
- Facilitated meetings to discuss project progress and address issues.
- Provided technical assistance and information to staff regarding planning program areas and ordinances.
- Tracked production metrics and implemented improvements to increase efficiency.
Operations Coordinator
SEPHORA DISTRIBUTION WAREHOUSE
Aberdeen, MD, MD
05.2022 - 12.2024
- Managed daily activities at the Sephora Distribution Warehouse.
- Manage inventory procedures.
- Coordinate logistics to guarantee prompt delivery.
- Work with diverse teams, enhancing operational performance.
- Monitor and enforce safety protocols and procedures.
- Conduct regular audits to maintain data accuracy, and resolve discrepancies.
- Facilitated training for new hires.
- Provide support in resolving operational issues, and addressing customer concerns.
- Maintain and update documentation of operational processes and procedures.
- Utilize software systems to generate reports and analyze operational performance.
- Implemented security policies and procedures to protect company assets from theft, loss, or damage.
- Managed daily functions of deskside support, including defining and implementing processes.
- Generated reports detailing performance metrics and progress against goals.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Created documentation outlining operating instructions for staff members.
Package Machine Operator
FRITO-LAY
Aberdeen, MD, MD
01.2019 - 06.2022
- Operate packaging machines to ensure an efficient production process.
- Oversee machinery to detect malfunctions.
- Maintain cleanliness and organization of the packaging area.
- Conduct regular quality inspections on packaged items.
- Follow all safety protocols and guidelines.
- Identified and fixed mechanical malfunctions in machinery.
- Started up, shut down and checked water and wastewater treatment processes.
- Observe machine operations to detect any problems or defects in the finished product.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Accurately record production data, and complete required paperwork.
- Collaborate with team members to meet production goals.
- Followed company policies and guidelines.
- Monitored and observed production line to watch for pile-ups and jams.
- Verified production orders prior to starting set-up.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Prepared machine for production processes by equipping with required tools and parts.
- Troubleshoot issues that arose with facility production processes.
Trainer/Pit Operator
XPO LOGISTICS
Aberdeen, MD, MD
05.2017 - 02.2019
- Trained new hires through the training process.
- Maintain the operational safety and efficiency of pit equipment.
- Designed and developed training materials for new employees in the organization.
- Supervised, evaluated or referred instructors to skill development classes.
- Coordinated recruitment and placement of training program participants.
- Resolved any issues raised by participants during the training session in a timely manner.
- Evaluate inventory quantities regularly.
- Collaborate with team members to maximize productivity.
- Showcased correct operation methods for pit equipment.
- Facilitated a seamless information flow with managers and coworkers.
Nurse Aide
SPECIAL TOUCH HOME CARE
Brooklyn, NY, NY
05.2007 - 11.2015
- Administered daily care to home-based patients.
- Assisted with activities of daily living, such as bathing, dressing, and grooming.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Comforted patients and provided reassurance and encouragement.
- Maintained patient confidentiality according to HIPAA guidelines at all times.
- Supported non-ambulatory residents in range of motion exercises.
- Observed vital signs to detect abnormalities.
- Monitored patients during medication administration.
- Kept patient living areas orderly and clean.
- Performed a range of motion exercises.
- Recorded patient care tasks and communicated with the head nurse.
- Performed meal preparation tasks.
- Delivered companionship and emotional support to patients.
- Facilitated transport arrangements for medical visits.
Education
DIPLOMA - GED
Adult Learning Center
141 Western Ave Albany, NY 1220306.2011
Skills
- Forecasting
- Personnel resource allocation
- Project lifecycles
- Microsoft Office Suite: Proficient in Word, Outlook, PowerPoint, and Excel
- Quality assurance oversight
- Coordinating production schedules
- Workflow management
- Deadline management
- Coaching skills
- Data entry
- Goals and performance
- Lead generation
- Heavy equipment operation
- Team communication
- Material transport
- Hazardous materials handling
- First aid training
- Palletizing
- Inventory staging
- Forklift operator certification
- Manufacturing and warehouse procedures
- Mobility support
- Patient-focused care
- Catheter change and preparation
- Quick problem solver
- Reliable team player
- Compassionate caregiver
- Ambulation assistance
- Companionship and emotional support
- Medical terminology
- Patient monitoring
- Palliative care
- Respiratory equipment training
- Dementia and Alzheimer's care
- Mental health support
- Vitals tracking
- Infection control
Timeline
Production Coordinator
LEN THE PLUMBER
06.2024 - Current
Operations Coordinator
SEPHORA DISTRIBUTION WAREHOUSE
05.2022 - 12.2024
Package Machine Operator
FRITO-LAY
01.2019 - 06.2022
Trainer/Pit Operator
XPO LOGISTICS
05.2017 - 02.2019
Nurse Aide
SPECIAL TOUCH HOME CARE
05.2007 - 11.2015
DIPLOMA - GED
Adult Learning Center