Jessica Hodges
Sacramento,CA
Summary
Customer-oriented Bartender with over five years experience preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
9
9
years of professional experience
Work History
Bartender Shift Manager
Golden Road Brewing
09.2022 - 01.2024
- Supervised a team of 10 bartenders, ensuring proper handling of all alcoholic beverages and adherence to local laws.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Collected and organized daily till totals and tips.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
BARTENDER
House Kitchen and Bar
Sacramento, CA
10.2018 - 09.2020
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ordered and maintained inventory of bar products, including alcohol and supplies to drive high volume sales.
- Operated cash register and Point of sale (POS) system for transactions and made proper change for cash transactions.
TOUR GUIDE/ SERVER
Mumm Napa
Rutherford
04.2018 - 01.2019
- Organized and conducted daily tours for groups of up to 30 people.
- Provided information on wine characteristics, wine production and types of wine.
- Developed guest relationships to achieve high level of satisfaction.
MANAGER
Mosaic Salon and Spa
Sacramento, CA
01.2015 - 12.2016
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Maintained accurate financial records of all salon transactions.
- Oversaw inventory control for retail products and supplies.
- Monitored employee performance to ensure quality services were delivered consistently.
- Conducted interviews with prospective employees prior to hiring decisions being made.
Education
Cosmetology -
PAUL MITCHELL THE SCHOOL
12.2012
High School Diploma -
ENTERPRISE HIGH SCHOOL
06.2010
Skills
- Outstanding ability to multi-task effectively in high- pressure, fast-paced work environments
- Exceptional customer service and problem solving skills
- Highly efficient and organized with a service- oriented mindset
References
References available upon request
Timeline
Bartender Shift Manager
Golden Road Brewing
09.2022 - 01.2024
BARTENDER
House Kitchen and Bar
10.2018 - 09.2020
TOUR GUIDE/ SERVER
Mumm Napa
04.2018 - 01.2019
MANAGER
Mosaic Salon and Spa
01.2015 - 12.2016
Cosmetology -
PAUL MITCHELL THE SCHOOL
High School Diploma -
ENTERPRISE HIGH SCHOOL