Jessica Hoey
Bear,DE
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
13
13
years of professional experience
Work History
Technical Support Representative
Comcast
Newark, DE
05.2012 - Current
- Responded to customer inquiries and provided technical assistance over the phone.
- Monitored system performance to identify potential issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Assisted with updating technical support best practices for use by team.
Title Loan Clerk
Northeastern Title Loan
New Castle, DE
08.2011 - 05.2012
- Utilized strong communication skills to liaise with various departments, enhancing overall efficiency and operational effectiveness.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Ensured compliance with federal, state, and company regulations by staying current on industry trends and best practices.
- Assisted in achieving lending goals by proactively identifying potential issues and recommending solutions to management.
- Enhanced customer satisfaction by providing timely updates on loan status and addressing inquiries promptly.
Education
High School Diploma -
Howard High School of Technology
Wilmington, DE06.2001
Skills
- Application installations
- Network Certification
- Workforce Planning
- Customer Service
- Technical Documentation
- Cash Handling
- Legal Documentation
- Loan Origination
- Risk management assessments
- Microsoft Office
- Highly Professional
- Remote Support
Timeline
Technical Support Representative
Comcast
05.2012 - Current
Title Loan Clerk
Northeastern Title Loan
08.2011 - 05.2012
High School Diploma -
Howard High School of Technology