Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Hogan

Brooklyn,NY

Summary

Experienced with managing front-of-house operations to ensure seamless guest experiences. Utilizes effective communication and organizational skills to lead teams. Performs well under pressure and thrives in fast paced, high-volume environments while multi-tasking daily. Enjoys creative projects and inspiring positive work environments with great communication and trust.

Overview

14
14
years of professional experience

Work History

Front of House Manager to Bartender

City O City
07.2017 - 03.2025
  • Oversaw and managed 20+ employees and 3 assistant managers.
  • In charge of creating staff schedules as well as meetings and major events for restaurant.
  • Responsible for all training and hiring of Front of House employees and on going training for current employees.
  • Developed multiple seasonal drink menus with cocktails, wines and local beers.

Bartender

Somebody People
10.2023 - 07.2024
  • Part time employee while working primarily for City O City.
  • Created and executed seasonal to weekly cocktails specials for zero-waste, farm to table restaurant.

Bartender and Manager

Handsome Boys Hospitality
01.2019 - 02.2021
  • Created bar programs for multiple opening locations.
  • Trained and managed Front of House teams at several locations.

Shift and Production Manager

Wonder Press
08.2016 - 06.2017
  • Evaluated production levels, quality standards, and maintenance actions to address operational problems and maintain targets.
  • In charge of produce inventory, ordering and training for all new hire employees.
  • Communicated with local businesses to create new daily and weekly accounts.
  • Created and developed new juice and milk recipes.

Front Desk Associate to Assistant Business Manager

Massage Envy Spa
04.2014 - 07.2016
  • Started as sales associate and was quickly promoted to Assistant Clinic Administrator where I mastered the skills needed to run a high volume clinic. Shortly after was then promoted to Assistant Business Manager.
  • Managed 40+ employees and hundreds of clients while participating with hiring and consistent sales training of new and current employees.
  • These skills led to be chosen to help open the first Amazing Lash Studio franchise in Colorado under the same titles and responsibilities.

Store Manager

The Couples Corner
06.2011 - 02.2014
  • Provided optimal customer service which led to increased overall sales and created regular client accounts.
  • In charge of designing store lay out as well as creating new promotional displays and general up keep of the store.
  • Responsible for inventory, banking and finances.
  • Participated in bridal and wedding conventions and selected new products to maintain up to date and current trends.

Education

No Degree - Early Childhood Education

University of Illinois At Chicago
Chicago, IL

500 Hour Herbalism Certification - Medical Herbalism

Herbalism Roots
12.2019

Associates Degree -

College of Lake County
2009

Skills

  • POS system operations
  • Restaurant operations
  • Guest services
  • Staff management and training
  • Quality control
  • Performance evaluation
  • Creating menus
  • High volume and events

Timeline

Bartender

Somebody People
10.2023 - 07.2024

Bartender and Manager

Handsome Boys Hospitality
01.2019 - 02.2021

Front of House Manager to Bartender

City O City
07.2017 - 03.2025

Shift and Production Manager

Wonder Press
08.2016 - 06.2017

Front Desk Associate to Assistant Business Manager

Massage Envy Spa
04.2014 - 07.2016

Store Manager

The Couples Corner
06.2011 - 02.2014

500 Hour Herbalism Certification - Medical Herbalism

Herbalism Roots

Associates Degree -

College of Lake County

No Degree - Early Childhood Education

University of Illinois At Chicago

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Jessica Hogan