Jessica Holliday
Centreville,MD
Summary
Well-qualified Commercial Real Estate Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, tenants, vendors, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
Associate Director
Cushman & Wakefield
04.2023 - Current
- Reduce operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
- Enhance employee performance through daily support and guidance and regular feedback sessions, resulting in higher productivity levels.
- Oversee annual budget planning processes, and monthly financial processes while ensuring compliance with company standards and owner requirements.
- Negotiate favorable contract terms with vendors and suppliers, resulting in significant cost savings without sacrificing service or quality standards.
- Enhance tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinate with building engineers to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Manage budgetary constraints to maximize profitability while maintaining Class A Office environment for tenants.
- Conduct regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversee lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Partner with accounting teams to ensure accurate financial reporting across all managed assets.
- Manage an eight-person team consisting of an Assistant Property Manager, Chief Engineers, Operating Engineers, and Maintenance Techs. Overseeing a total of 439,971 square feet. Current clients are the Service Employees International Union and Johns Hopkins University.
Senior Property Manager
Cushman & Wakefield
01.2020 - 04.2023
- Prepare and submit monthly funding request, accrual reports, and financial package to property owners
- Prepare quarterly re-forecasting report and submit to property owners
- Prepare annual operating budgets and annual CAM Reconciliations for all tenants
- Review account receivables for all tenants and the Conference Center at least twice a month
- Conduct monthly meetings with property owners to review all accounting and operating issues, concerns, and projects
- Coordinate and control all tenant move-in and move-outs
- Work closely on all tenant improvement projects with the tenants and their respective construction teams, architects, and mechanics
- Work closely with retail and office leasing representatives
- Review and maintain property operating and maintenance contracts
- Periodically obtain competitive bids to maintain quality of operating services provided
- Perform routine site inspections for maintenance needs, safety hazards, signage, curb appeal, etc
- Work closely with on-site engineering staff or third-party contractors to coordinate repairs
- Review operating budget on a monthly basis with Chief Engineer and APM to ensure cost are accurately spent and tracked
- Complete and submit Personal Property Tax Return and Income & Expense Reports to DC Office of Tax and Revenue; Work closely with building tax consultants on yearly appeals and tax concerns
- Manage an eight person team consisting of an Assistant Property Manager, Chief Engineers, Operating Engineers and Maintenance Techs
- Overseeing a total of 439,971 square feet
- Current clients are Service Employees International Union and Johns Hopkins University.
Property Manager
Cushman & Wakefield
09.2016 - 12.2019
- Prepare and submit monthly funding request, accrual reports, and financial package to property owners
- Prepare quarterly re-forecasting report and submit to property owners
- Prepare annual operating budgets and annual CAM Reconciliations for all tenants
- Review account receivables for all tenants and the Conference Center at least twice a month
- Conduct monthly meetings with property owners to review all accounting and operating issues, concerns, and projects
- Coordinate and control all tenant move-in and move-outs
- Work closely on all tenant improvement projects with the tenants and their respective construction teams, architects, and mechanics
- Work closely with retail and office leasing representatives
- Review and maintain property operating and maintenance contracts
- Periodically obtain competitive bids to maintain quality of operating services provided
- Perform routine site inspections for maintenance needs, safety hazards, signage, curb appeal, etc
- Work closely with on-site engineering staff or third-party contractors to coordinate repairs
- Review operating budget on a monthly basis with Chief Engineer and APM to ensure cost are accurately spent and tracked
- Complete and submit Personal Property Tax Return and Income & Expense Reports to DC Office of Tax and Revenue; Work closely with building tax consultants on yearly appeals and tax concerns
- Manage an eight person team consisting of an Assistant Property Manager, Chief Engineers, Operating Engineers and Maintenance Techs
- Overseeing a total of 439,971 square feet
- Current clients are Service Employees International Union and Johns Hopkins University.
Property Manager
American Real Estate Partners
04.2016 - 09.2016
- Prepare monthly accrual and variance reports for property owners
- Prepare and review quarterly variance and fund reports for Management and property owners
- Prepare annual operating budgets and re-forecasting reports for assigned portfolio
- Prepare annual CAM Reconciliations for all tenants within assigned portfolio
- Review account receivables for all tenants at least twice a month
- Coordinate and control all tenant move-in and move-outs
- Work closely with Construction Manager on large TI and CapEx projects
- Review and maintain property operating and maintenance contracts
- Perform routine site inspections for maintenance needs, safety hazards, signage, curb appeal, etc
- Supervise and mentor the Property Administrator and Building Engineers
- Conduct frequent meetings with building engineers to ensure budgets are being adhered to and mechanical inspections are being scheduled and performed on time.
Assistant Property Manager
PS Business Parks, Inc.
06.2013 - 01.2015
- Continuing to assist as contact for FDA/GSA in the Rockville portfolio, specifically contact for construction and tenant improvements jobs as well as billing/accounts receivable
- Review, maintain and administer lease contracts to ensure tenant obligations are enforced
- Lease Administration: Review set-up of new tenants in Yardi
- Review and approve lease abstracts for each lease ensuring lease language is compliant with company policy and accurate
- Organize construction and tenant improvement job walk-thru, obtain required number of bids per job while ensuring competitive pricing is met, ensure information is properly entered and reforecasted through Yardi Construction Module
- Review and maintain property operating and maintenance contracts
- Perform routine site inspections for maintenance needs, safety hazards, signage, curb appeal, etc
- Review operating expenses on a monthly basis to identify any variances and reforecast as necessary
- Prepare annual operating budgets for assigned portfolio
- Prepare annual CAM Reconciliations for all tenants within assigned portfolio
- Review account receivables for all tenants and communicate with tenants as necessary
- Supervise and mentor the Assistant Property Manager, Administrative Assistant, and Building Engineers
- Conduct frequent meetings with building engineers to ensure budgets are being adhered to and mechanical inspections are being scheduled and performed on time
- Work closely with GSA Contracting Specialist for Government customer build outs, renewals, CPI increases (SLA’s), tax billings, and other correspondence.
Administrative Assistant / Account Manager (Temporary)
CNC Supply, Div of Cylos, Inc.
08.2011 - 12.2011
- Input payables from all vendors, had checks cut and balanced the bank account; reconciled the bank account at the end of every month
- Handled receivables from customers; Worked with customers on collecting outstanding balances
- Set up new confidential employee files; Tracked uniform services for employees.
Commercial Property Management Coordinator
Combined Properties, Inc.
08.2009 - 01.2011
- Handled calls from tenants and vendors, input requests into Work Order Wonder and Workspeed database, and dispatched to outside vendors
- Set up utilities for newly vacated spaces as well as ordered HVAC and Asbestos surveys for vacant spaces; coded invoices for completed work
- Assisted in CAM Recovery process as well as assisted with the Budget process
- Assisted Facilities Maintenance Manager with capital projects and creating contracts
- Assisted Property Managers with tracking property tax bills, assessments, business property operating licenses, vendor insurance certificates.
Commercial Maintenance Coordinator
St. John Properties, Inc.
02.2007 - 08.2009
- Tracked maintenance calls and dispatched technicians through Workspeed; Billed work orders through MRI
- Processed payroll for Maintenance Technicians
- Updated all HVAC information
- Welcomed all new tenants, as well as verified all tenant insurance certificates according to individual leases.
Education
Bachelor of Science - Business Administration
University of Maryland University College
College Park, Maryland05.2014
Skills
- Microsoft Office
- Yardi 70
- Nexus
- Kardin
- Building Engines
- Project Management
- Property Management
- Tenant Relations
- Vendor Management
- Financial Budgeting and Reporting
- Building Operations
- Lease Renewals
- Customer Service
- Problem Solving
- Lease Administration
Professional Recognition
BOMI International, Real Property Administrator (RPA), in progress
Timeline
Associate Director
Cushman & Wakefield
04.2023 - Current
Senior Property Manager
Cushman & Wakefield
01.2020 - 04.2023
Property Manager
Cushman & Wakefield
09.2016 - 12.2019
Property Manager
American Real Estate Partners
04.2016 - 09.2016
Assistant Property Manager
PS Business Parks, Inc.
06.2013 - 01.2015
Administrative Assistant / Account Manager (Temporary)
CNC Supply, Div of Cylos, Inc.
08.2011 - 12.2011
Commercial Property Management Coordinator
Combined Properties, Inc.
08.2009 - 01.2011
Commercial Maintenance Coordinator
St. John Properties, Inc.
02.2007 - 08.2009
Bachelor of Science - Business Administration
University of Maryland University College
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