Jessica Holloway
Plymouth,IL
Summary
Driven Logistics Supervisor offering 14 years of experience in monitoring the flow of products for efficiency. Focused on being customer focused while safely and proficiently carrying out the day to day operating procedures, coordinating warehouse storage, documenting shipment status and monitoring performance to maintain efficient workflow. Accomplished in delivering goods on time through expert management of deadlines by maintaining communications with warehouse employees and freight vendors. Also experienced in cash handling and assigning tills in for the day in order to maintain efficient flow for shift changes. As well as the collection and accurate counting of the tills for the night and making a deposit per company standards. Throughout the day I am tasked with being the Leader on Duty and delegating tasks to other associates, maintaining a clean sales floor while making sure the customers are being helped and the cashiers needs are being met. Customer complaints are dealt with in a professional and calm manor and have taken care of many returns and bazaar transaction errors quickly, friendly and in accordance with company policies. After closing hours I am in charge of getting a variety of tasks done including pricing and stock replenishment as well as planogram changes and cleaning and organizing of the warehouse before locking up and ensuring the facility is secure for the evening.
Overview
15
15
years of professional experience
Work History
Logistics Supervisor
Harbor Freight Tools
08.2022 - Current
- Increased productivity with effective task delegation, ensuring optimal use of resources.
- Implemented safety protocols to minimize workplace accidents, ensuring a secure work environment for all employees.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Resolved conflicts between team members and addressed complaints or grievances.
- Enforced team adherence to safety regulations and protocols.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Assisted upper management in setting departmental goals aligned with company objectives while providing input based on real-world experiences.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Monitored progress of tasks to provide feedback for improvement.
- Assigned tasks to team members to complete within designated time frames.
- Monitored logistics performance and identified improvement opportunities.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Evaluated employee performance regularly against established benchmarks for growth opportunities and areas requiring improvement.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Streamlined product organization upon arrival at the warehouse by categorizing items based on their designated storage sections within the facility.
- Operated forklifts, pallet jacks and other heavy equipment to move and load materials safely.
- Handled start of day and end of day cash preparations and deposits ensuring accuracy and compliance with company standards.
- Leveraged strong attention to detail in order to swiftly identify and address any discrepancies or inaccuracies with cash counts.
Sales Supervisor
Harbor Freight Tools
10.2019 - 08.2022
- Boosted sales performance by implementing effective floor management strategies and staff training programs.
- Enhanced customer satisfaction with personalized service and prompt issue resolution.
- Streamlined inventory management for increased product availability and reduced stock discrepancies.
- Mentored junior staff members, improving overall team productivity and collaboration on the sales floor.
- Assisted in visual merchandising to create appealing displays that attracted customers and drove sales.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Coordinated with cross-functional teams for successful product launches and promotional events.
- Managed scheduling for optimal staffing levels during peak hours, maximizing efficiency and customer satisfaction.
- Implemented loss prevention measures to minimize shrinkage, contributing to improved profitability margins.
- Optimized store layout based on customer traffic patterns, enhancing shopping experience and driving higher conversion rates.
- Ensured compliance with company policies and procedures among all team members while maintaining a positive work environment.
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Assisted customers with [Product or Service] selection through carefully curated questions.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Streamlined product organization upon arrival at the warehouse by categorizing items based on their designated storage sections within the facility.
- Operated forklifts, pallet jacks and other heavy equipment to move and load materials safely.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
- Leveraged strong attention to detail in order to swiftly identify and address any discrepancies or inaccuracies with cash counts.
- Manage the Start of day and End of day cash preparations and deposits ensuring accuracy and compliance with company standards.
Front Desk Receptionist/ Housekeeper
Quality Inn Hotel
01.2018 - 04.2019
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Organized, maintained and updated information in computer databases.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Resolved customer problems and complaints.
Gas Station Attendant
Raintree Market
02.2016 - 08.2017
- Cleaned up gas and other spills in accordance with spill procedures.
- Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
- Assisted with inventory management, helping to keep stock levels consistent and up to date.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Promoted special offers and discounts to customers to maximize sales.
- Took phone calls, managed orders and prepared meal requests in a timely manor, even during high traffic hours.
Mod Team Associate
Walmart
10.2008 - 01.2017
- Conducted regular audits of mod team activities, identifying areas for improvement and implementing appropriate solutions.
- Trained new mod team associates, ensuring they were equipped with necessary skills and knowledge for optimal performance.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Enhanced customer satisfaction by addressing and resolving mod team-related issues promptly.
- Increased overall productivity of the mod team through effective time management and prioritization of tasks.
- Arranged consistent shelves, bins, and racks throughout the store by following established planograms.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Stocked, tagged and displayed merchandise as required.
- Minimized cashier shortages through routine monitoring of transaction logs coupled with cross-verification checks against physical inventory counts.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Completed transactions, exchanges and returns to support payment processing.
- Assisted with auditing cash drawers and safe deposits, ensuring accuracy and compliance with company standards.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Streamlined product organization upon arrival at the warehouse by categorizing items based on their designated storage sections within the facility.
- Operated forklifts, pallet jacks and other heavy equipment to move and load materials safely.
Education
High School Diploma -
Hillsboro High School
Hillsboro, MO05.2008
Skills
Shipping and receiving operations
Staff Training
Computer Skills
Logistics Coordination
Heavy Machinery
Cash Handling
Attention to Detail
Customer Focused and Friendly
Team Management
Skilled at working independently and collaboratively in a team environment
Passionate about learning and committed to continual improvement
Adaptable and proficient in learning new concepts quickly and efficiently
Timeline
Logistics Supervisor
Harbor Freight Tools
08.2022 - Current
Sales Supervisor
Harbor Freight Tools
10.2019 - 08.2022
Front Desk Receptionist/ Housekeeper
Quality Inn Hotel
01.2018 - 04.2019
Gas Station Attendant
Raintree Market
02.2016 - 08.2017
Mod Team Associate
Walmart
10.2008 - 01.2017
High School Diploma -
Hillsboro High School