Jessica Hollowell
Oklahoma City
Summary
Results-driven professional with a strong background in account management and a track record of enhancing client satisfaction and retention. Experienced in formulating revenue growth strategies and sales forecasting, committed to achieving measurable outcomes and fostering lasting client partnerships.
Overview
15
15
years of professional experience
Work History
Account Manager
Dell
Oklahoma City
02.2018 - Current
- Cultivated key client relationships, resulting in increased satisfaction and retention rates.
- Facilitated regular meetings to discuss project status and gather actionable client feedback.
- Served as primary contact for addressing client concerns and requirements.
- Formulated strategies that generated revenue growth from existing accounts.
- Identified customer needs by asking questions and advising on best solutions.
Laboratory Technician Supervisor
Advance Laboratory Services
Oklahoma City
10.2010 - 10.2017
- Supervised daily lab operations, ensuring safety protocols were followed to maintain a secure working environment.
- Trained and mentored junior technicians on laboratory procedures and equipment usage, enhancing team competency and performance.
- Created and maintained spreadsheets and databases for specimen collection and data gathering, improving data organization and accessibility.
Education
Coursework in Business Administration -
Southwestern Oklahoma State University
Weatherford, Oklahoma, OKSkills
- Client relationship management
- Account strategy development
- Account planning
- Sales forecasting
- Revenue growth strategies
- Acquiring new customers
- Sales
- Sales force training
- Customer engagement
- Issue resolution
- Problem solving
- Effective communication
- Excellent communication skills
Timeline
Account Manager
Dell
02.2018 - Current
Laboratory Technician Supervisor
Advance Laboratory Services
10.2010 - 10.2017
Coursework in Business Administration -
Southwestern Oklahoma State University