Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Holmes

Columbia,SC

Summary

Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.

Overview

17
17
years of professional experience

Work History

Group Claims Representative

Cigna Healthcare
08.2022 - 09.2023
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.

Revenue Officer

SC Department of Revenue
01.2021 - 08.2022
  • Considered alternative means of resolving tax debt issues if taxpayer could not pay
  • Responded to taxpayer questions and helped individuals complete and file tax documentation.
  • Collected delinquent federal taxes and secured all delinquent returns.

Provider Service Representative

BroadPath Health Solutions
01.2020 - 04.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.

Retail Merchandiser

Hallmark Marketing Company LLC
05.2019 - 01.2020
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Organized and maintained displays to achieve clean and appealing product layouts.

Human Service Specialist II

South Carolina Department of Health and Human Services
02.2018 - 02.2019
  • Served as a Non-Magi Eligibility worker for SC Medicaid program
  • Collected and evaluated documentation from applicants to determine eligibility for the program
  • Performed Red Cross shelter duty or other emergency shelter duty and services as directed.

Tax Preparer

Jackson Hewitt Tax Service
09.2016 - 03.2018
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Completed and filed returns with tax departments at local, state, and federal levels.

Claims Customer Service Advocate II

Blue Cross Blue Shield of South Carolina
08.2011 - 02.2018
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.

Advertising Assistant Intern

Waccamaw Publishers
08.2010 - 01.2011
  • Served as an assistant to the Advertising Director
  • Performed various clerical functions, including making copies, faxing, and filing papers.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Deli Sales Associate

Sam's Club
04.2007 - 01.2011
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Administrative Assistant Intern

Hospice Care of South Carolina
02.2010 - 05.2010
  • Served as an Administrative Assistant to the Regional Volunteer Coordinator
  • Assisted with organization and maintenance of office filing system for easy retrieval of information.
  • Maintained confidentiality and security of sensitive information to protect privacy and security of company data.

Salesperson

Journey's
04.2006 - 04.2007
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Education

Bachelor of Science - Business Administration

Coastal Carolina University
Conway, SC
08.2012

Skills

  • Coverage Determination
  • Settlement Negotiation
  • Claims Investigation
  • File Management

Timeline

Group Claims Representative

Cigna Healthcare
08.2022 - 09.2023

Revenue Officer

SC Department of Revenue
01.2021 - 08.2022

Provider Service Representative

BroadPath Health Solutions
01.2020 - 04.2020

Retail Merchandiser

Hallmark Marketing Company LLC
05.2019 - 01.2020

Human Service Specialist II

South Carolina Department of Health and Human Services
02.2018 - 02.2019

Tax Preparer

Jackson Hewitt Tax Service
09.2016 - 03.2018

Claims Customer Service Advocate II

Blue Cross Blue Shield of South Carolina
08.2011 - 02.2018

Advertising Assistant Intern

Waccamaw Publishers
08.2010 - 01.2011

Administrative Assistant Intern

Hospice Care of South Carolina
02.2010 - 05.2010

Deli Sales Associate

Sam's Club
04.2007 - 01.2011

Salesperson

Journey's
04.2006 - 04.2007

Bachelor of Science - Business Administration

Coastal Carolina University

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Jessica Holmes