Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Holstead

Hillsboro

Summary

Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures. Self-motivated Care Support Representative brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

6
6
years of professional experience

Work History

Care Support Representative II

Maven Clinic
09.2022 - Current
  • Communications with members and ensuring their needs are met.
  • Sharing information on services available and content.
  • Support with provider suggestions and booking.
  • Technical support for members and providers within the app.
  • Generating referrals based on requests, provider reviews, checking insurance information.
  • Problem solving within the team on problems, challenging tickets and to help ensure I'm providing top quality support.
    Through documentation on all work.
  • Collaborating cross functionally to ensure member satisfaction.
  • Providing feedback to necessary teams to ensure satisfaction within use of our services.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Coached team members through day-to-day work situations
  • Uphold quality standards for metrics
  • Participated in team-building events to boost morale

Project Coordinator

Providence Health & Services – Women’s Clinic
11.2021 - 09.2022
  • Supports the medical director, clinic manager, and clinic supervisors with the technical and administrative activities of the clinic
  • Supports clinic process improvements, project implementation, SharePoint page, as well as clerical functions such as minutes and other clinic communications
  • Coordinates mid-to high-complexity projects
  • Supports the accomplishment of targeted Providence St. Vincent Women's Clinic objectives
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Performs all duties in a manner that promotes team concept and reflects the Providence Health and Services mission and philosophy
  • Moderate knowledge Microsoft Office 365 products
  • Gathered requirements for ongoing projects and organized details for management use.
  • Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation.
  • Maintained open communication by presenting regular updates on project status to customers.

Specialty Scheduling Coordinator

Providence Health & Services
06.2018 - 11.2021
  • August 2018-August 2020: Oncology & Hematology
  • August 2020 - November 2021: Women's Clinic
  • Scheduling complex treatment plans, physician consultations and diagnostic imaging procedures
  • Support high volume of incoming calls and direct messages to appropriate recipients
  • Check in, verify patient demographic and insurance information
  • Overseeing assigned work queues, facilitating referrals and coordinating patient care
  • Preceptor for new caregivers
  • Electronic Medical Record System Used - Epic
  • Developed and implemented scheduling policies.
  • Scheduled procedures, surgeries and doctor appointments for average of 50 patients per daily.

Medical, Sunset Medical Practice Group through Emerald Staffing
01.2018 - 05.2018
  • Handling a high volume of incoming calls on multiple line phone system, ensuring documentation and proper care of phone messages
  • Scheduling, registering and verifying insurance for patients
  • Assisting in scanning of medical records and proper documentation into patient charts
  • Electronic Medical Record System Used - Allscripts

Education

High School Diploma -

Southridge High School
Beaverton, OR
06.2002

Skills

  • Microsoft Office
  • Conflict Resolution
  • Adaptable and Flexible
  • Business Acumen
  • Planning and Execution
  • Team Leadership
  • Verbal and Written Communication
  • Change Management
  • Schedule Management
  • Continuous Improvements
  • Project Coordination
  • Quality Assurance
  • Task Prioritization
  • Attention to Detail
  • Time Management
  • Customer Needs Assessments
  • Client Support
  • Individual Support
  • Team Support
  • Training Material Development
  • Creative Issue Resolution
  • Customer Communication and Empathy

Timeline

Care Support Representative II

Maven Clinic
09.2022 - Current

Project Coordinator

Providence Health & Services – Women’s Clinic
11.2021 - 09.2022

Specialty Scheduling Coordinator

Providence Health & Services
06.2018 - 11.2021

Medical, Sunset Medical Practice Group through Emerald Staffing
01.2018 - 05.2018

High School Diploma -

Southridge High School

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Jessica Holstead