Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Ayanna Brooks

Philadelphia,PA

Summary

Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Care Support Representative II

Maven Clinic
09.2022 - 01.2024
  • Delivered amazing service to members and providers primarily through email and in-app messaging via Zendesk
  • Shared information about Maven with members - everything from product functionality to provider services
  • Provided first-line technical support and escalate technical issues as appropriate
  • Generated customized referrals based on member requests, key quality indicators, insurance coverage, new patient availability, demographics, and more
  • Collaborated with teammates to provide satisfactory solutions for Maven members and providers, within target response times and with high member satisfaction

Customer Relations Associate

Five Below
11.2021 - 01.2023
  • Promoted high customer satisfaction and de-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions via Zendesk

Consultant

FedEx Office
10.2020 - 08.2021
  • Demonstrated consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers
  • Grew revenue through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional)
  • Produced complex orders, prioritized production, performed quality checks and coordinated pick-ups and deliveries

Customer Service Representative

Envision Healthcare
12.2019 - 04.2020
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Documented and managed patient information in computer system.

Education

Associate of Science - Psychology

Montgomery County Community College
Blue Bell, PA
05.2022

Skills

  • Problem-solving abilities
  • SLA Compliance
  • CRM Software
  • Communication
  • Empathy
  • Collaboration
  • JIRA
  • Looker
  • Customer Satisfaction
  • Organization

Affiliations

  • Psi Beta Honors Society
  • Dean's List
  • Alpha Alpha Alpha Honors Society

Timeline

Care Support Representative II

Maven Clinic
09.2022 - 01.2024

Customer Relations Associate

Five Below
11.2021 - 01.2023

Consultant

FedEx Office
10.2020 - 08.2021

Customer Service Representative

Envision Healthcare
12.2019 - 04.2020

Associate of Science - Psychology

Montgomery County Community College

Similar Profiles

CREATE PROFILE
Ayanna Brooks