Jessica Holt
Taylor,MI
Summary
Versatile Department Supervisor recognized for providing exceptional leadership and guidance to employees. Responsible and dependable professional with 10+ years of comprehensive experience overseeing staff, conducting training and implementing strategies. Familiar with successful training methodologies and industry developments.
Overview
11
11
years of professional experience
Work History
Department Supervisor
The Home Depot Inc
Taylor, MI
07.2013 - Current
- Provided coaching and mentoring support to team members.
- Developed and implemented departmental policies and procedures.
- Conducted performance reviews for staff members.
- Resolved customer complaints in a timely manner.
- Ensured compliance with all safety regulations across the department.
- Facilitated communication between management, staff, and customers.
- Collaborated with other departments to coordinate activities and resolve issues.
- Established goals for each team member and monitored progress towards those objectives.
- Trained employees on new processes or procedures as needed.
- Monitored department operations to ensure productivity standards were met.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Trained and mentored new associates on department policies and procedures.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Performed opening and closing duties as part of management team and handled cash management.
- Balanced workloads to meet targets without overtaxing employees.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Abraham Lincoln Consolidated High School
Ypsilanti, MI06-2007
Skills
- Action Oriented
- Communicates Effectively
- Manages Conflict
- Customer Focus
- Decision Quality
- Situational Adaptability
- Develops Talent
- Directs Work
- Drives Engagement
- Plan and Aligns
- Ensures Accountability
- Decision Quality
Accomplishments
- Diamond Homer Award Winner
Timeline
Department Supervisor
The Home Depot Inc
07.2013 - Current
High School Diploma -
Abraham Lincoln Consolidated High School