Emily Wright
Wyoming
Summary
Experienced and motivated public worker, with a specialty in great customer service and customer experience skills. Work towards establishing relationships and fulfilling others’ needs to great extents. Work towards the organization, cleanliness, and safety of the workplace to meet associate and public appeal.
Overview
5
5
years of professional experience
Work History
Department Supervisor
Home Depot
Okemos, MI & Grandville MI
05.2024 - Current
- Used excellent customer service skills and critical thinking to solve customer issues.
- Effectively built strong relationships with management, peers, and with direct reports.
- Effectively built and maintained teams by providing useful positive and negative feedback to associates in the sense of recognition and holding individuals accountable.
- Studied the ins and outs of the business to drive company metrics
- Worked effectively in a fast paced environment to uphold store appearance standards.
- Taught and maintained a safe work environment for associates and customers.
Sales Associate
Home Depot
Flint, MI & Okemos, MI
05.2021 - 05.2024
- Maintained workplace visual appeal, organization, and cleanliness.
- Effectively built rapport and lasting relationships.
- Used empathy, active listening, and relationship management to gain the confidence and trust of customers, fellow coworkers, and management.
- Used active listening and critical thinking to solve problems and provide satisfaction in a professional manner.
- Maintained a safe work environment.
Civil Legal Advocate Intern
Eve's Inc. PPO Office
Lansing, MI
05.2023 - 08.2023
- Advocated for victims’ rights and used active listening and strength-based practices to help clients fill out paperwork and create safety plans.
- Created strong client relationships by maintaining client confidentiality.
- Advocated for clients by attending PPO hearings and contacting clients with updates on PPO statuses.
- Built strong relationships with coworkers and management to effectively collaborate on client needs.
- Maintained an organized workplace and an organized client database
Education
Bachelor of Science - Psychology
Michigan State University
East Lansing, MI05.2025
Skills
- Relationship management
- Workplace safety
- Advocacy
- Ensures accountability
- Action oriented
- Customer Service
Timeline
Department Supervisor
Home Depot
05.2024 - Current
Civil Legal Advocate Intern
Eve's Inc. PPO Office
05.2023 - 08.2023
Sales Associate
Home Depot
05.2021 - 05.2024
Bachelor of Science - Psychology
Michigan State University