Kemberly Rojo
Costco
Santa Fe Springs,CA
12
years of professional experience
Results-driven supervisor with expertise in training, operations management, and customer service. Known for problem resolution and relationship building, consistently achieving operational efficiency and team success.
Work History
Department Supervisor
5 Years 2 Months- Led daily operations, ensuring efficient workflow and adherence to safety standards.
- Oversaw inventory management, optimizing stock levels and minimizing discrepancies.
- Trained new employees on company policies and operational best practices.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
Assistant Store Manager
4 Years 1 Month- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Assistant Store Manager
3 Years 2 Months- Trained and mentored new staff on sales techniques and customer service standards.
- Assisted in managing daily operations to enhance customer satisfaction and store efficiency.
- Executed inventory management processes to maintain optimal stock levels and reduce shrinkage.
- Collaborated with team members to implement promotional displays, driving product visibility and engagement.
Education
No Degree - General Studies
High School Diploma
Skills
Sales expertise
Customer service
Revenue optimization
Goal achievement
Training and mentoring
Inventory management
Problem resolution
Conflict de-escalation
Relationship management
Adaptability and flexibility
Verbal and written communication
Timeline
Department Supervisor
Costco
08.2021 - CurrentRead More
Assistant Store Manager
AutoZone
06.2017 - 07.2021Read More
Assistant Store Manager
Oreilly Auto Parts
04.2014 - 06.2017Read More
East Los Angeles College
No Degree from General Studies
Read More
Huntington Park High School
High School Diploma
Read More