Dustin Brown
Albuquerque,NM
Summary
Accomplished Department Supervisor at Lowe's Home Improvement with expertise in team leadership and problem-solving. Successfully implemented process improvements, enhancing workflow efficiency by 20%. Skilled in training and development, with a strong background in equipment installation and troubleshooting. Proven ability to resolve customer complaints and optimize resource allocation.
Overview
10
10
years of professional experience
Work History
Department Supervisor
Lowes Home Improvment
Albuquerque, New Mexico
09.2023 - 09.2025
- Coordinated staff schedules to optimize resource allocation and coverage needs.
- Supervised daily operations to ensure team efficiency and adherence to policies.
- Trained new employees on company standards and operational procedures.
- Monitored inventory levels and managed stock replenishment processes.
- Conducted staff performance evaluations to identify training needs and development opportunities.
- Implemented process improvements to enhance workflow and reduce downtime.
- Resolved customer complaints in a timely manner.
- Participated in weekly meetings with senior leadership teams to discuss progress.
Maintenance Technician
Sun RV Resorts
Arlington, Texas
04.2023 - 07.2023
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Installed new locks, door handles, and door closers.
- Reported issues to property manager so effective resolutions could be put into place.
- Installed and maintained plumbing and HVAC systems.
- Executed tasks within time and budget constraints.
- Wrote and revised maintenance procedures.
General Maintenance Technician
Koa
Fountain, CO
03.2022 - 06.2022
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Removed dirt and lubricated machinery shafts, bearings and gears as part of regular maintenance.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Checked for storm damage around property and contacted supervisor with findings.
- Installed new locks, door handles and door closers.
Body Shop Technician
Roberts Truck Center
Albuquerque, NM
09.2021 - 01.2022
- Replaced and repaired vehicle parts according to work order instructions.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Routed timely parts order invoices to accounting office to maintain up-to-date records.
- Inspected new parts and areas of repair to verify correctness and quality.
- Performed routine maintenance and repairs using hand and power tools to maximize reliability.
- Assembled machines and mechanics according to instructions.
- Operated tools, equipment and machinery according to prescribed safety procedures.
Warehouse Assistant
NBCUniversal
Albuquerque, NM
04.2019 - 12.2021
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Prepared orders for shipment by picking, packing and labeling merchandise.
- Operated forklifts to transfer inventory to and from target destinations.
- Sorted and delivered materials to different work areas and staff.
Online Personal Shopper
Wal-Mart Neighborhood Market
Albuquerque, NM
06.2021 - 09.2021
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maximized efficiency by scanning items quickly and completing as many as Number orders per hour.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Sales Clerk
Deep South Vape
Mobile, Alabama
01.2018 - 03.2019
- Completed purchases with cash, credit and dobit payment methods
- Accurately prepared cash deposits with zero discrepancies
- Delivered high quality, valur, expertise and superior customer service through a deep commitment to knowledge and performance, Obtained signatures on all invoices
- Processed payments by accepting cash, checks and credit card payments
- Obtained signatures needed to complete and process all paperwork in a timely manner
- Cleared garbage cans and wash receptacles
- Cleared, sanitized shelves
- Completed all assigned prep work
- Checked in deliveries and signed off on products received
Pizza Delivery
Pizza Hut
Albuquerque, NM
08.2015 - 01.2018
- Presented customers with bills and receipts and collected payments for goods delivered
- Changed tires and installed light bulbs, fuses and tire chairs
- Handled merchandise in accordance with product handling standards and signatures on all invoices and credits
- Selected and adjusted routes to made vehicle fuel economy and decrease delivery times
- Processed payments by accepting cash, checks and credit card payments
- Checked vehicle's fluid levels and tire pressure and scheduled any required repairs
- Obtained signatures needed to complete and proces all paperwork in a timely m
- Remade trash and garbage by taking to dumpster
- Washed pots, pars and trays by hand and machine
- Cleared garbage cars and wash receptacles
- Washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep a
- Clared, susitled and organised food speed racks, bina, dry storage racks and chemical storage
- Sprayed all racked with hot water to loosen and remove food reside
- Cleaned dishes with detergent, rissing and sanitizing chemicals in 3-compartment sink
- Completed all assigned prep workChecked in deliveries and signed off on products received
- Checked shelves to ensure adequate stock
- Properly disposed of debris and be packaging
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Collaborated with customer service teams and management to resolve order issues or customer complaints.
- Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
Education
Diploma -
TLC Charter
Albuquerque, NMSkills
- Team leadership
- Customer service
- Training and development
- Hand and power tools
- Equipment installation
- Mechanical expertise
- Problem-solving ability
- Troubleshooting skills
- Plumbing
- Sales expertise
- Strategic sales knowledge
- Retail store support
- Money-handling abilities
- Technical Support
- Receiving support
- Key holder experience
- Warehousing functions
- Stock management
Timeline
Department Supervisor
Lowes Home Improvment
09.2023 - 09.2025
Maintenance Technician
Sun RV Resorts
04.2023 - 07.2023
General Maintenance Technician
Koa
03.2022 - 06.2022
Body Shop Technician
Roberts Truck Center
09.2021 - 01.2022
Online Personal Shopper
Wal-Mart Neighborhood Market
06.2021 - 09.2021
Warehouse Assistant
NBCUniversal
04.2019 - 12.2021
Sales Clerk
Deep South Vape
01.2018 - 03.2019
Pizza Delivery
Pizza Hut
08.2015 - 01.2018
Diploma -
TLC Charter